Service Center Manager Trainee

Hunter Super Techs - TurnPoint; Nampa (ID); On-site; USD 29,000 - 40,000; Full time

Benefits offered by this job

Health & Wellness: medical, dental, &

401(k) with match up to 5%

Debt-free education: WilmU credits

Paid time off and balance

Company uniforms and tools

Job summary

Valvoline Instant Oil Change (VIOC) is seeking Service Center Manager Trainees in Nampa, ID. You will lead as Manager on Duty, coaching an hourly team while performing vehicle preventive maintenance and ensuring top-tier customer service on the floor.

The program develops leadership, people management, and business acumen skills under coaching from area and SCM mentors, with a clear path to SCM placement.

Qualifications

• High School Diploma or equivalent required.
• College degree preferred but not required.
• 1 year of supervisory/leadership experience required.
• Ability to coach and develop others; track performance.
• Experience with cash handling, scheduling, inventory, and POS systems.
• Proficiency in MS Office and scheduling tools; English fluency.

Responsibilities

• Lead the customer experience as Manager on Duty and coach team members.
• Direct and optimize hourly team performance and daily operations.
• Manage store P&L basics, opening/closing, cash handling, deposits, and inventory.
• Participate in progress check-ins with Area Manager and SCM mentor.
• Handle customer inquiries and service recommendations per standards.
• Perform additional duties as assigned by Valvoline.

Skills

Supervisory experience

Coaching & developing others

People management

English fluency

Microsoft Office proficiency

Education

High School Diploma

College degree preferred

Tools

Scheduling software

POS systems

Inventory management systems

Microsoft Office Suite

Job description

Location

Location: 720 12Th Ave Rd, Nampa, ID, 83686 ALL ROADS LEAD TO THIS OPPORTUNITY The journey to Valvoline Instant Oil Change (VIOC) is different for everyone. Our employees are students, recent grads, parents, veterans, career changers—who have all found their way to our team. No matter where you’ve been or what you’re looking for, discover how your road leads to Valvoline.

JOB LOCATION: 720 12Th Ave Rd, Nampa ID 83686

ROLE OVERVIEW

What you’ll do to drive success

When you join us as a Service Center Manager Trainee, your personal and professional goals will be fueled by a friendly and collaborative team environment. Together, we’ll help keep our guests safe on the road by providing top-tier customer service, while performing preventative maintenance services for their vehicles.

This is a structured leadership development role, designed to build the next generation of Service Center Managers at VIOC. This is a time-bound, milestone-driven experiencing focusing on readiness for full store leadership.

You will be assigned to a host service center and will develop operational, people management, and business acumen skills under the active coaching of your Area Manager and Service Center Manager (SCM) mentor.

This position is a defined pathway to SCM placement.

• Lead the customer experience by acting as Manager on Duty, directing team members and coaching while working on the floor to ensure excellent customer service. This includes performing oil changes and additional services on customer vehicles as necessary
• Build the skills required to lead, develop, and retain a high-performing hourly team. You should demonstrate measurable improvement in team performance indicators
• Develop foundational competency in store P&L awareness and daily business administration, including opening and closing the service center, reconciling cash and handling deposits, inventory management, labor scheduling for hourly employees
• Participate in structured check-ins with the assigned Area Manager to assess progress against program milestones
• Handle customer inquiries, service recommendations, and complaints in alignment with VIOC’s service standards
• Take on other duties and responsibilities as determined by Valvoline

BENEFITS

What you’ll gain to fuel your goals

We’re committed to putting our people first in every way possible. That’s why we offer a variety of benefits to help you navigate and advance a better future.

• Compensation: $25.10 per hour /hour. After promotion to Service Center Manager (SCM), you will transition to salary pay with bonus potential
• Career Acceleration: Grow in the trainee program to run your own Service Center as a SCM and continue to gain the skills to advance your career.
• Debt-Free Education: 13 paid credit hours/year at WilmU, covering partial enrollment over two semesters.
• Life Balance: No late-night hours, holidays off, paid time-off availability, and back-up child and elder care
• Health & Wellness: Medical, dental, and vision, plus prescription drug coverage with Health Savings Account contributions.
• Mental Health: Our most important role is to support you along your journey at VIOC. Valvoline’s EAP (Employee Assistance Program) provides quick, free, confidential well-being support for all areas of our lives including personal and work relationships, family life, mental health, and legal issues.
• Employee Perks: Company-provided uniforms and tools, 50% discount on VIOC automotive services, and 401(k) savings plans with a 100% match up to 5%.

QUALIFICATIONS

What you’ll need to keep moving forward

• One year of supervisory, management, or team lead experience required, preferably in a retail, automotive, military, or customer service environment
• Demonstrated ability to coach or develop others
• Experience managing shift-level operations or leading a team of 3+ direct reports
• Familiarity with KPI monitory or performance-based management
• Knowledge of cash handling, facility, and safety control policies and practices
• High School Diploma or equivalent
• College degree preferred but not required
• Schedule flexibility (Weekend availability is likely, but we ensure you don’t work late nights or holidays)
• Proven skill in leadership and people development, operational excellence, business acumen, and customer experience
• Competency in Microsoft Office Suite and ability to use scheduling, inventory, and POS systems
• English fluency in reading, writing, and speaking

We expect you can:

• Stand for up to 8 hours, climb stairs, and occasionally lift up to 50 pounds
• Crouch, bend, twist, and work with your hands above your head
• Be comfortable working in a non-climate-controlled environment
• Complete all VIOC certification within 6 months

Wherever you are, wherever you’re going, your future starts here. Because given the opportunity and support, we know everyone has something different, meaningful, and exciting to contribute. This is your chance to join a supportive team that’s willing to go the extra mile to help you succeed in your own way. So, bring your story, bring your goals, bring yourself—bring what drives you.

Terms and conditions apply, and benefits may differ depending on location.

Valvoline is proud to be an Equal Opportunity Employer and welcomes everyone to apply.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

The Company endeavors to make its recruitment process accessible to any and all users.

Reasonable accommodations will be provided, upon request, to applicants with disabilities in order to facilitate equal opportunity throughout the recruitment and selection process.

Please contact Human Resources at 1.833.VVV.Report or email [e-mail] to make a request for reasonable accommodation during any aspect of the recruitment and selection process. The contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications.