Service Center Manager - Remote Logistics Leader

FedEx Freight; Mills River (NC); On-site; USD 60,000 - 90,000; Full time

Job summary

FedEx Freight is seeking a service center leader to supervise day-to-day operations, coach staff, and ensure timely shipment handling. You will coordinate with dispatch across terminals and drive safety, compliance, and cost-efficiency initiatives.

The role requires experience in transportation operations leadership, strong communication, and the ability to work with Account Managers to meet customer needs. Travel as needed and a high school diploma are required.

Qualifications

• Must possess high school diploma or equivalent.
• Must have one year's experience in the transportation industry in an operations leadership role or related position.
• Must be able to travel as needed.
• Thorough knowledge of LTL Industry, DOT Rules and Regulations, OSHA Laws, Hazardous Materials Regulations, NMFC and Tariff Rules, and company policies and procedures, preferred.
• Proven leadership and interpersonal skills.
• Must be multi-tasked oriented and possess good organizational skills.
• Proficient in Microsoft Office (Word, Excel, PowerPoint), Internet.
• Strong communication skills (written, verbal and visual).
• Able to work in a remote location, taking self initiative without requiring immediate local supervision.

Responsibilities

• Lead employees in all service center functions and ensure customer satisfaction with timely handling of shipments.
• Plan daily manpower to ensure freight is delivered and picked up on time.
• Coordinate movement of trailers and freight with dispatch at various terminals.
• Maintain clean and safe working conditions for facility and equipment.
• Enforce company policy in hires, discipline, and terminations.
• Identify opportunities to cut costs and improve efficiencies.
• Communicate productivity and policies to all employees.
• Coordinate with Account Managers to meet customers' and company needs.
• Review data on claims and investigate as needed.
• Organize safety teams and facilitate meetings.
• Monitor performance data and provide reporting information.
• Comply with laws/regulations and company procedures.
• Perform other duties as required.

Skills

Leadership

Communication

MS Office

Organizational skills

Multi-tasking

Education

High school diploma or equivalent

Tools

Microsoft Office (Word, Excel, PowerPoint)

Job description

FedEx Freight is seeking a service center leader to supervise day-to-day operations, coach staff, and ensure timely shipment handling. You will coordinate with dispatch across terminals and drive safety, compliance, and cost-efficiency initiatives.

The role requires experience in transportation operations leadership, strong communication, and the ability to work with Account Managers to meet customer needs. Travel as needed and a high school diploma are required.