Service Manager

Fleetpride; Bemidji (MN); On-site; USD 36,000 - 84,000; Full time

Benefits offered by this job

Health insurance

Dental

Vision

401k

Life and AD&D

Paid time off

Holidays

Job summary

FleetPride in Bemidji, MN seeks a Service Manager to supervise all service operations, oversee P&L, inventory, and work schedules, and ensure timely, quality service to customers.

You will coach staff, manage vendor relationships, maintain safety standards, and drive EBITDA and sales goals while delivering excellent customer experiences.

Qualifications

• Proven track record in service operations and customer service.
• Ability to manage a P&L and optimize costs.
• Strong leadership and team coaching skills.

Responsibilities

• Oversee all Service functions and workspaces in the Service Center.
• Delegate and direct Service tasks; monitor workflow and progress.
• Provide exceptional customer service and resolve questions or concerns.
• Coach employees to high performance while controlling costs and assets.
• Manage and update work orders and invoices for accuracy and timeliness.
• Maintain vendor, dealer, and subcontractor relationships.

Skills

Service management

P&L management

Customer service

Coaching & mentoring

Education

High school diploma or GED

Bachelor’s degree preferred

Tools

Inventory catalogs

MS Office / Google Docs

Job description

FleetPride is the largest after-market distributor of heavy-duty truck and trailer parts in the U.S. with some of the best and brightest people in the business! Partner with the best in the heavy-duty industry and apply today!The Service Manager is responsible for supervising and coordinating the activities of service operations, managing the overall performance of all areas of the Service Center including P&L, equipment, personnel administration, and work schedules. It is the Service Manager’s objective to meet or exceed the annual EBITDA, sales budget and inventory goals while fulfilling the customers’ expectations for supply of product and service.DUTIES & RESPONSIBILITIESOversee all Service functions and workspaces in the Service Center.Delegate and direct Service tasks; monitor the Service department workflow processes and progress of all current and pending work assignments.Consistently deliver incredible customer service experiences by offering knowledge, advice, and answering questions and concernsProactively coach employees to achieve a high-performance level and manage costs and assets of the Service Center to achieve financial performance targets.Act as the highest source of information for all service, inventory, and product-knowledge concerns and work process matters (for both employees and customers)Manage and update work orders and invoices to ensure quality and timeliness of work performed and accurate invoicing.Provide a quality check process on all work performed and the accuracy of Invoices.Communicate and maintain good relations with vendor reps, dealers and subcontractors.Keep a safe and clean workspace at all timesMonitor employee work and provide frequent progress reports in order to improve employee satisfaction and efficiencyFollow and abide by all industry standards, regulations, and lawsHelp train new employees in company procedures, including safety and work processesStay up to date on industry standards and any new innovations, materials, tools and/or processes that can benefit the companyProvide direction and oversight to employees and staff and accurate reporting of business unit performance as directed by senior management.EDUCATION & TRAININGHigh school diploma or GED equivalent; bachelor’s degree preferredComputer literate and proficient with inventory catalogs and various Microsoft and Google Docs software and programs.KNOWLEDGE & EXPERIENCE proven track record in Service operations and customer serviceWorks well under pressure and manages stressful situations with easeStrong customer service and salesmanship skillsSKILLS & ABILITIES Ability to manage a P&L.Ability to calculate productivityAverage oral and written communication skillsWORKING CONDITIONSWORK ENVIRONMENTThe primary environment is characterized by Inside/Outside Conditions, Varied Temperature Changes, minimal chemical hazards, vibration, dust, and vehicle noiseThe annualized pay ranges vary based on work location. The salary range for this position is $35,568.00 – $84,000.00 per year, based on experience, skills, and qualifications. Additional Compensation: This position may be eligible for monthly bonuses. Benefits: In addition to base pay, this position is eligible for benefits such as health insurance, dental, vision, 401k, life and AD&D, paid time off, holidays.FleetPride is the leader in the industry comprised of retail, service, distribution and wholesale divisions.All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.