Service Center Manager: P&L, Ops & Customer Excellence

FleetPride; Houston (TX); Sur place; USD 85 000 - 110 000; Plein temps

Résumé du poste

FleetPride, the leading after-market distributor of heavy-duty truck and trailer parts in the U.S., is seeking a Service Manager to supervise and coordinate service operations across the Service Center, manage P&L, inventory, and staff, and ensure timely, high‑quality service delivery.

You will delegate tasks, monitor workflow, coach employees, maintain accurate work orders and invoicing, and build strong vendor relations while upholding safety and industry standards.

Qualifications

• Proven track record in service operations and customer service.
• Ability to work under pressure and manage stressful situations.
• Strong communication and problem-solving skills.

Responsabilités

• Oversee all service functions and workspaces in the Service Center.
• Delegate tasks; monitor workflow and progress of assignments.
• Deliver outstanding customer service by providing knowledge and answers.
• Coach employees to high performance; manage costs and assets.
• Be the main source of information on service, inventory, and product knowledge.
• Update work orders and invoices; ensure timely, accurate invoicing.
• Perform quality checks on work and invoicing accuracy.
• Maintain relations with vendor reps, dealers and subcontractors.
• Keep a safe and clean workspace at all times.
• Monitor performance and provide progress reports to improve efficiency.
• Follow industry standards, regulations and laws.
• Train new employees in procedures, including safety.
• Stay up to date on industry standards and innovations.
• Provide direction and reporting of business unit performance.

Connaissances

P&L management

Productivity calculation

Oral and written communication

Customer service

Salesmanship

Formation

High school diploma or GED

Bachelor's degree preferred

Description du poste

FleetPride, the leading after-market distributor of heavy-duty truck and trailer parts in the U.S., is seeking a Service Manager to supervise and coordinate service operations across the Service Center, manage P&L, inventory, and staff, and ensure timely, high‑quality service delivery.

You will delegate tasks, monitor workflow, coach employees, maintain accurate work orders and invoicing, and build strong vendor relations while upholding safety and industry standards.