Service Center Manager: Lead, Profit & Customer Excellence

Fleetpride; Dickinson (TX); On-site; USD 75,000 - 110,000; Full time

Job summary

FleetPride is the largest after-market distributor of heavy-duty truck and trailer parts in the U.S. The Service Manager is responsible for supervising and coordinating the activities of service operations, managing the overall performance of all areas of the Service Center including P&L, equipment, personnel administration, and work schedules.

The role aims to meet or exceed EBITDA, sales budgets and inventory goals while fulfilling customers’ expectations for supply of product and service,

Qualifications

• High school diploma or GED; bachelor’s degree preferred.
• Proven track record in service operations and customer service.
• Strong leadership and communication skills.

Responsibilities

• Oversee all service functions and workspaces in the Service Center.
• Delegate and direct service tasks and monitor workflow.
• Deliver excellent customer service and coach employees to high performance.
• Manage and update work orders and invoices; ensure quality and timeliness.
• Maintain safety, training, and adherence to industry standards.

Skills

P&L management

Customer service

Leadership

Communication skills

Education

High school diploma or GED

Bachelor's degree preferred

Job description

FleetPride is the largest after-market distributor of heavy-duty truck and trailer parts in the U.S. The Service Manager is responsible for supervising and coordinating the activities of service operations, managing the overall performance of all areas of the Service Center including P&L, equipment, personnel administration, and work schedules.

The role aims to meet or exceed EBITDA, sales budgets and inventory goals while fulfilling customers’ expectations for supply of product and service,