Service Center Manager

Wildeck; Manchester (NH); Hybride; USD 90 000 - 125 000; Plein temps

Résumé du poste

Wildeck in Manchester, NH seeks a Service Center Manager to oversee service operations at the location and develop production staff to meet KPIs. The role focuses on efficient processes, collaboration with sales, and delivering a great customer experience.

You will schedule production, manage daily floor operations, provide spindle repair estimates, and drive Lean improvements while reducing costs and ensuring quality and reliability.

Qualifications

• 4-year technical or business degree required.
• Minimum 5 years of progressive experience in operations management, preferably in a service-based organization.
• Excellent written and verbal communication skills.
• Proficient in Microsoft Word, Excel, and PowerPoint, and experience with ERP/CRM databases.
• Lean manufacturing experience preferred.
• Ability to work with minimal supervision.
• Knowledge of machine tools or precision equipment repair processes.
• Strong mechanical/technical aptitude.
• Basic engineering understanding to handle routine projects.

Responsabilités

• Develop production schedules and allocate resources to meet customer orders and deadlines; coordinate with sales and operations to prioritize orders.
• Oversee day-to-day production floor operations, including scheduling, staffing, and resource allocation.
• Provide spindle repair estimates and updates on order status; address concerns promptly.
• Collaborate with sales and customer service to ensure a seamless customer experience and long-term relationships.
• Implement and maintain quality control; inspect rebuilt spindles to meet standards and specs.
• Identify training needs and develop programs to enhance skills.
• Coach staff to ensure competency and performance.
• Manage inventory levels of spindle components and materials.
• Coordinate with procurement and logistics to ensure timely material delivery and minimize stockouts.
• Coordinate with maintenance to schedule preventive maintenance and maximize equipment reliability.
• Identify process improvements and cost reductions; apply Lean and best practices to boost productivity.

Connaissances

Communication skills

MS Office & ERP/CRM

Lean manufacturing

Mechanical/technical aptitude

Leadership

Problem solving

Formation

4-year technical or business degree

Outils

ERP/CRM databases

Description du poste

Manchester, New Hampshire, United States

City

Manchester

State

New Hampshire

Job Description

Department: Service Operations

Reporting structure: Reports to Vice President of Service Operations.

Job title and brief description: The Service Center Manager is responsible for managing service operations at their assigned location. This person will develop production staff and create schedules to reach company KPIs. Additionally, this position will work to support sales efforts through efficient processes and communication aimed at improving customer satisfaction and experience.

Qualifications:

• 4-year technical or business degree.
• 5 years minimum of progressive experience in operations management, preferably in a service-based organization.
• Excellent written and verbal communication skills.
• Proficient in Microsoft Word, Excel, and PowerPoint, and have experience using ERP/CRM databases.
• Sufficient level of process improvement techniques; lean manufacturing experience preferred.
• Requires minimum supervision, except in areas of a unique aspect.
• Knowledge of machine tools or other precision equipment repair processes.
• Above average mechanical and/or technical aptitude preferred.
• Basic understanding of engineering knowledge and experience such that by applying standard techniques and basic methods, detailed work assignments and routine projects can be handled.

Primary tasks:

• Develop production schedules and allocates resources to meet customer orders and delivery deadlines; coordinate with sales and operations teams to prioritize orders and ensure smooth production flow.
• Oversee the day-to-day operations of the production floor, including scheduling, staffing, and resource allocation.
• Provide spindle repair estimate, provide updates on order status and address any concerns or issues promptly.
• Collaborate with internal teams, including sales and customer service, to ensure a seamless customer experience; proactively identify opportunities to exceed customer expectations and foster long-term relationships.
• Implement and maintain quality control measures throughout the production process; conduct regular inspections of rebuilt spindles to ensure they meet quality standards and customer specifications.
• Identify training needs within the production team and develop training programs to enhance technical skills and knowledge.
• Provide coaching and support to ensure staff competency and performance.
• Manage inventory levels of spindle components and materials to support production needs.
• Coordinate with procurement and logistics teams to ensure timely delivery of materials and minimize stockouts.
• Coordinate with maintenance staff to ensure that production equipment is properly maintained and serviced; schedule preventive maintenance tasks to minimize downtime and maximize equipment reliability.
• Identify opportunities for process improvement and cost reduction. Implement Lean manufacturing principles and other best practices to streamline production processes and increase productivity; monitor workflow to identify bottlenecks and implement solutions to optimize efficiency.

NOTE : Any Employee may be assigned additional or alternate tasks and objectives necessary to achieve departmental or company goals. All job descriptions are subject to revision by the Company at any time and should not be considered a contract of employment.

Remote Position

No

undefined

About Us!

Employer Privacy Policy

EEO is the Law

ADP Privacy Statement

Artificial Intelligence

Google Privacy Policy

Google Terms of Service