Service Planner

Bigbelly, Inc.; Lawrence, Northern (MA, KY); Hybrid; USD 85,000 - 120,000; Full time

Job summary

Bigbelly, Inc. in Methuen, MA seeks a Senior Service Planner to coordinate build schedules, oversee fulfillment, and drive finished goods planning for global customers.

You will partner with Supply Chain, Operations, and Service teams across Methuen and Lexington to ensure on-time delivery and optimal inventory levels. The role emphasizes cross-site coordination, service execution tracking, and continuous improvement of planning processes.

Qualifications

• 5–10 years of hands-on production planning, scheduling and material control in manufacturing.
• CPIM/CSCP certification or Six Sigma Green Belt preferred.
• Proficient with Google Workspace and MS Office.

Responsibilities

• Develop and maintain detailed assembly and fulfillment schedules and work orders.
• Prioritize service builds and kitting to maintain stock levels.
• Oversee service demand planning and MRP execution.
• Monitor material availability and coordinate with procurement to prevent bottlenecks.
• Coordinate cross-site material transfers and dual site builds.
• Lead cross-functional service execution status reporting and KPIs.

Skills

Google Workspace

MS Office Suite

Education

Degree in supply chain management, operations management, industrial engineering, or business administration

Tools

CPIM

CSCP

Six Sigma Green Belt

Job description

Description

We are seeking a highly organized and experienced Senior Service Planner to support our operations in Methuen. In this role, you will collaborate closely with the Supply Chain, Operations, and Service teams to coordinate build schedules, oversee fulfillment, and execute finished goods planning to ensure customer requirements are met efficiently. This key position serves as the primary planning lead for Service material availability and support across our diverse global customer base, managing build and fulfillment operations across both our Methuen, MA, and Lexington, KY manufacturing facilities.

Employment Type: Full-Time
Location: Methuen, MA

Key Responsibilities

• Production Scheduling: Develop and maintain detailed assembly and fulfillment schedules and work orders based on service demand forecasts, inventory levels, and capacity constraints.
  • Prioritization of service builds & kitting to maintain planned reorder point stocking levels
  • Oversight for Service demand planning and MRP execution
• Material and Inventory Coordination: Monitor kit and raw material availability, manage replenishment levels, and work with procurement to prevent supply chain bottlenecks.
  • Impact order material planning and proposal scenario planning
  • Impact order execution management, including production capacity reviews, cross-site builds & material transfers
  • Coordination of cross-site material transfers and dual site builds
  • Determination of primary service sites for Make and Kitting fulfillment
• Cross-Functional Collaboration: Serve as Service lead with operations, engineering, quality control, and customer service teams to align execution with customer support needs.
  • Ownership of Service execution status reporting within Ops
  • Coordination of SO priorities with Service management
  • Oversight of supplier drop ship programs and execution
• Problem-Solving and Process Improvement: Identify service fulfillment work orders for material and assembly constraints, and lead cross-functional resolution.
• Service Fulfillment Management: Update and generate status reports for management on service execution performance and readiness metrics.
  • Ownership of Service execution status reporting within Ops
  • Management of Service KPIs and inventory performance

Requirements

• Application Proficiency: Google Workspace and/or MS Office Suite
• Education: A degree in supply chain management, operations management, industrial engineering, or business administration is preferred.
• Work History: 5-10 years of hands-on production planning, scheduling, and material control experience in a product-based manufacturing environment.
• Industry Certifications: Credentials like CPIM (Certified in Production and Inventory Management) or CSCP from ASCM, or a Six Sigma Green Belt preferred.