Service Center Manager

Valvoline Instant Oil Change; Illinois; On-site; USD 40,000 - 70,000; Full time

Job summary

An established industry player is seeking a dynamic Service Center Manager to lead a team in providing exceptional customer service. This role involves overseeing the daily operations of a service center, ensuring compliance with safety standards, and mentoring staff to optimize their development. With a focus on customer loyalty and operational excellence, you will be part of a forward-thinking organization that values its employees and promotes from within. If you are ready to take your career to the next level in a supportive environment, this opportunity is perfect for you.

Benefits

Competitive Pay

Flexible Work Schedule

On-the-Job Training

Company Provided Uniforms

Paid Time Off

Medical, Dental, Vision Plans

401(k) Savings Plans

Qualifications

• 2 years managerial experience in quick lube/automotive business required.
• Ability to lift up to 50 pounds and stand for extended periods.

Responsibilities

• Lead and train team to provide superior customer service.
• Manage inventory, labor, and financial performance of service center.
• Ensure compliance with safety and operational policies.

Skills

Customer Service

Interpersonal Skills

Mathematical Calculations

Team Leadership

Communication Skills

Education

High School Diploma or Equivalent

Tools

Automotive Tools

Job description

Geared for the Driven

At Ivy Lane Corp, a franchise of Valvoline Instant Oil Change SM (VIOC), it all starts with our people. We demonstrate that belief every day by living a safety culture that protects our team members and guests. Our drive-thru oil change experience lets you stay in your vehicle. Plus, we’ve stepped up extra safety measures in line with CDC guidance. It’s our goal to not only serve but to earn the trust of our communities and have each other’s backs.

Whether you’re looking for a part-time job with flexible hours or a full-time career with excellent advancement potential, you’ll find it all at VIOC. With an award-winning training program and fair and honest values, we’re here to help you reach every milestone.

What you’ll do

As a Service Center Manager, you will blend technical and management skills to lead, develop and train others in providing superior customer service. No day is ever dull. You’ll be on the move, interacting with your team and customers to find the best solutions for their vehicle’s needs while building loyalty. You will also be responsible for your team members’ success. If you are ready to take the initiative, we’re here to help you put your career on the fast-track to success.

• The overall operation of a service center: hiring, training, discipline of employees, customer service, maintaining store inventories/housekeeping, achieving profit plan, ensuring Environmental, Health & Safety (EH&S) compliance and other policies and procedures are met.
• Responsible for inventory, labor management and financial performance of the service center.
• Mentor, lead and train the team to optimize their development.
• Perform and train others on automotive preventive maintenance such as changing oil, checking and refilling other vehicle fluids, replacing filters, and inspecting and replacing lights and wipers.
• Help maintain a clean, well-organized service center and facilitate a safe and secure working environment.
• Provide superior customer service leadership.
• Build trust and win repeat, loyal customers.

How you’ll succeed

• You are friendly and willing to work as part of a customer-focused team.
• Have effective interpersonal, oral communication skills.
• Ability to perform mathematical calculations such as addition, subtraction, multiplication, division, and percentages.
• Knowledge of cash handling, facility and safety control policies and practices.
• Reliable transportation to and from work.
• Ability to occasionally lift up to 50 pounds.
• Be able to stand for extended periods of time and climb stairs.
• Have full mobility and are able to twist, stoop and bend.
• High school diploma or equivalent.
• 2 years managerial/supervisory experience in the quick lube/automotive business is required.

Benefits include:

• Competitive pay & flexible work schedule.
• On-the-job training.
• Paid biweekly.
• Company provided uniforms and tools.
• We promote from within - a commitment we are passionate about.
• No late evenings.
• Paid time off and holidays*
• Medical, dental, vision, and 401(k) savings plans*

*Terms and conditions apply, and benefits may differ depending on location.

Ivy Lane Corp is proud to be an Equal Opportunity Employer and welcomes everyone to apply. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

The Company endeavors to make its recruitment process accessible to any and all users. Reasonable accommodations will be provided, upon request, to applicants with disabilities in order to facilitate equal opportunity throughout the recruitment and selection process. Please contact Human Resources at 1-800-Valvoline or email [e-mail] to make a request for reasonable accommodation during any aspect of the recruitment and selection process. The contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications.