Service Center Manager

Harrington Industrial Plastics LLC.; Folcroft (Delaware County); On-site; USD 60,000 - 100,000; Full time

Job summary

An established industry player is seeking a dynamic Service Center Manager to lead operations in Folcroft, PA. This role involves overseeing a passionate team, managing day-to-day service operations, and ensuring customer satisfaction. Your expertise in mechanical systems, project management, and customer engagement will be key to driving success in this fast-paced environment. With a commitment to employee growth and a comprehensive benefits package, this opportunity offers not just a job, but a fulfilling career path. Join a forward-thinking company dedicated to excellence and innovation in service delivery.

Benefits

Medical Plans

Dental Insurance

Vision Insurance

401(K) with Company Match

Paid Time Off

Employee Assistance Program

Life Insurance

Long Term Disability

Telehealth Services

Flexible Spending Accounts

Qualifications

• Experience in contracting, construction, or industrial service industries preferred.
• Knowledge of MEP systems and construction experience with pumps is essential.

Responsibilities

• Manage day-to-day operations including service, sales, and financial performance.
• Oversee installation, repair, and replacement projects across various sectors.

Skills

Project Management

Customer Service

Sales

Mechanical Systems Knowledge

Team Leadership

Education

Technical or Business Degree

Trade School Certification

Tools

Microsoft Excel

Microsoft Word

Microsoft PowerPoint

Microsoft Project

Adobe Software

Job description

PumpMan, a Harrington Company, is a leading provider of pump systems and on-site maintenance and repair services for customers in the commercial, industrial, and municipal market sectors. Founded in 1977, PumpMan has locations throughout the United States and is actively expanding its network to deliver services to a wider area and broader customer base. PumpMan joined the Harrington family of companies in 2023, and, in combining forces, created an industry leading single source provider for process solutions products, design, installation, maintenance, and repair. We are also committed to stocking products in branches and regional distribution centers, allowing us to deliver unmatched customer service by having a wide variety of products immediately available.

Our national footprint, dedication to service and highly trained, passionate team members have made Harrington and PumpMan prominent, highly respected names in our industry and enabled our success for more than 6 decades. We realize our greatest asset is our people and we are dedicated to offering opportunities for training, personal growth, and career advancement. If you are looking for an excellent company that offers not just a job, but a career path, then come join our winning team!

PumpMan Philly has an exciting opportunity for a Service Center Manager to join our team in Folcroft, PA.

Job Responsibilities:

1. Work with the Service Manager on deploying field service technicians to ensure all project requirements and budgets are met.
2. Manage all day-to-day operations including service operation, sales and financial performance.
3. Oversee the team that manages the full scope of installation, start-up, repair, and replacement projects in residential, commercial and industrial buildings or municipal water and wastewater systems, including estimating, labor planning, job scheduling, work assignments, job completion, troubleshooting, and quality control.
4. Engage with customers for any dispute resolutions and to ensure customer satisfaction with our services.
5. Attend job-walks, meet customers, and gather information necessary for Estimators to properly bid on new projects as needed.
6. Attend business related events within the community to gain market knowledge.
7. Manage Sales, Estimators and planned maintenance teams to ensure all aspects of the project are captured in the estimate & subsequent proposal.
8. Site level ownership of driving the business processes and profitability across all channels through analysis of sales and margin.
9. Site level ownership of the disciplined management process which ensures an efficient and safe work environment across all functional areas.
10. Accountable for all A/R and A/P responsibilities.
11. Assisting in hiring a technically competent team that meets and exceeds the technical requirements of our customers.
12. Mentoring field employees to gain their trust and cooperation.

Job Requirements:

1. Experience in the contracting, construction or industrial service industries preferred.
2. Technical or business college degree, will consider relevant Trade School certifications.
3. Knowledge of MEP (mechanical, electrical, and plumbing) systems. Construction/contracting experience with pumps, motors, and control systems is essential.
4. Knowledge in reviewing contracts.
5. Sales experience is a plus.
6. Proficient with typical Microsoft programs, including Excel, Word, PowerPoint, Project, Publisher, and Adobe.
7. Minimum 1 year of experience with Mechanical systems, service, maintenance, or sales, in a managerial position.

PumpMan, a Harrington company provides an outstanding benefits package, designed to support our employees’ health, financial wellness, and work-life balance, with options that go above and beyond standard offerings!

Insurance:

• Medical Plans: Choose from HDHP/HSA (with monthly company contributions) or a PPO option.
• Spousal HRA: SIHRA covers 100% of eligible expenses up to $9,400 per individual or $18,800 per family each calendar year.
• FSAs: Flexible spending options for health and dependent care expenses.
• Dental: Comprehensive, including orthodontic care for both children and adults.
• Vision: Includes discounts on Lasik.
• Telehealth & Concierge: 24/7 healthcare access with prescription services for enrolled members.
• Life Insurance and AD&D: Company paid life and AD&D coverage.
• Long Term Disability: Company paid LTD program.
• Optional Coverages: Short term disability, voluntary pet care, identity protection, voluntary life insurance with optional dependent coverage, plus supplemental critical illness, accident, and hospital indemnity.
• Employee Assistance Program: Professional support for employees during critical times.
• Disability: Options for both short- and long-term coverage.

Retirement:

• 401(K) & Roth: 100% company match on the first 3%, plus 0.5 match on the 4th and 5th %.

Work/Life Balance:

• Paid Time Off: Start with 3 weeks, with the potential to accrue up to 5 weeks per year.
• Holidays: 7 paid holidays, including the day after Thanksgiving.
• Additional Leave: Coverage for jury duty, witness duty, and bereavement leave.

Harrington continuously seeks new ways to enhance benefits to help our employees thrive in every area of their lives.

Harrington is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, national origin, gender identity, sexual orientation, disability status, protected veteran status, age, or any other characteristic protected by law.