Service Center Manager

Arconic; Cleveland (OH); On-site; USD 70,000 - 110,000; Full time

Job summary

An established industry player is seeking a Service Center Manager to drive operational excellence at their Cleveland location. This role involves leading a dynamic team, enhancing customer relationships, and ensuring adherence to safety and quality standards. The ideal candidate will possess a strong background in finance and manufacturing, along with exceptional leadership and analytical skills. You will be responsible for developing strategies that promote growth and efficiency while fostering a culture of engagement and innovation. If you are passionate about leading teams and making impactful decisions in a fast-paced environment, this opportunity is perfect for you.

Qualifications

• 5+ years supervisory experience in a manufacturing environment.
• Strong analytical, leadership, and project management skills.

Responsibilities

• Lead operations and service for the Service Center, ensuring customer satisfaction.
• Develop manufacturing operating plans and drive process stability.

Skills

Finance and Accounting knowledge

Analytical skills

Lean manufacturing principles

Project management skills

Leadership skills

Interpersonal skills

Cost control knowledge

Detail-oriented

Education

Bachelor's degree from an accredited institution

Bachelor's Degree in Engineering, Construction Management or Architecture

Tools

JD Edwards

Excel

Outlook

PowerPoint

Job description

We have an exciting opportunity for a Service Center Manager to lead our location in Roselle, IL as part of the Building and Construction Systems Business Unit. The Service Center Manager will have responsibility for operations and service of the service center.

The Service Center Manager will report to the General Manager of Service Centers BCS North America (BCSNA) and is responsible for oversight of all areas from order pursuit through order execution to shipment for the location. The position will lead a dynamic growth business through exceptional customer relationships, employee engagement building upon our visions and values of integrity, environment, health and safety, innovation, respect, and excellence.

Responsibilities

• Provide tactical leadership for the Service Center to deliver on the plan for the location;
• Provide a consistent vision and direction for the Service Center while establishing a strong connection to other Service Centers and BCS strategic priorities;
• Lead a front end organization utilizing project management skills and experience working with subcontractors in the B&C Market;
• Spot market opportunities leveraging business to grow at greater than the market rate;
• Develop manufacturing operating plans that deliver operating excellence in accordance with company policies, goals and objectives;
• Link established processes and leadership execution in the areas of Environmental Health and Safety;
• Develop quality strategies that drive process stability, quality assurance and process standardization;
• Ensure robust people development plans and capable succession plans are in place.

Essential Knowledge and Skills/Education

• Thorough knowledge of Finance and Accounting with working knowledge of budgets and income statements;
• Understanding of levers for cost control and cost savings;
• Exceptional analytical skills, written and oral communication and interpersonal skills;
• Knowledge and experience in applying lean manufacturing principles;
• Good computer skills in JD Edwards, Excel, Outlook and PowerPoint;
• Detail-oriented with proven time management skills and the ability to meet deadlines;
• Background in manufacturing methods, process improvement programs and procedures;
• Ability to coach employees through the challenges of the business;
• Strong leadership skills and the ability to inspire employees;
• Commercially focused with strong inventory management.

Basic Qualifications

• Bachelor’s degree from an accredited institution;
• Minimum of 5 years supervisory experience;
• Employees must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire. Visa sponsorship is not available for this position.

Preferred Qualifications

• Bachelor's Degree in Engineering, Construction Management or Architecture from an accredited institution;
• Experience in a manufacturing environment;
• Minimum of 6 years of prior management experience.

Seniority Level

Associate

Employment Type

Full-time

Job Function

Finance, Accounting/Auditing, and Management

Industries

Manufacturing