Service Center Manager

ARC Document Solutions; Birmingham (AL); On-site; USD 50,000 - 80,000; Full time

Job summary

A leading company in the architectural, engineering, and construction industry is seeking a full-time Service Center Manager in Birmingham, AL. The role involves overseeing daily operations, managing staff, and ensuring high-quality service and profitability. Successful candidates will have significant management experience in the print industry and excellent customer service skills.

Benefits

Comprehensive health benefits

401-K

5-star customer service reputation

Supportive management team

Caring company culture

Qualifications

• 5-10 years of hands-on management in reprographics or color print solutions.
• Strong knowledge of print solutions and ability to understand financial statements.
• Proven ability to build customer relationships.

Responsibilities

• Oversee daily operations and manage employee performance.
• Plan and direct print production activities and establish priorities.
• Analyze financial performance and maintain profitability.

Skills

Leadership

Customer Service

Communication

Financial Analysis

Flexibility

Tools

Adobe CS Software

Microsoft Office

Job description

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Description

ARC Document Solutions, Inc. (NYSE: ARC) provides technology and services to businesses of all types, with a focus on the architectural, engineering, and construction industry, in thousands of customer locations nationwide, 170 worldwide service centers, and secure document storage in the cloud. Find out more at www.e-arc.com.

Who We’re Looking For

ARC Document Solutions is looking for a full-time Service Center Manager in Birmingham, AL, responsible for overseeing employees and daily operations within the service center. The Service Center Manager directs their store to succeed in quality and service by maintaining the facility's readiness. The role involves maintaining personnel and equipment readiness to provide top customer service and deliver quality products.

In This Role You Will

• Plan and direct print production activities and establish production priorities for products, considering effective operations and cost factors.
• Be responsible for the profitability of the service center, analyzing and making financial decisions impacting the business.
• Manage day-to-day operations, including equipment maintenance, customer service, employee management, inventory, and quality control.
• Communicate with employees regarding safety, branch performance, upcoming projects, policies, and work schedules.
• Develop and maintain systems to measure branch performance against standards.
• Establish and maintain inventory controls.
• Manage cash sales reporting and submissions.
• Revise production schedules and clarify priorities to meet client deadlines.
• Study production schedules and estimate worker hours for job completion.
• Perform other duties as assigned.

Requirements

• Five to ten years of progressive, hands-on management of reprographic and/or color print solutions.
• Ability to read and understand financial statements.
• Strong knowledge of small and large format print solutions.
• Ability to troubleshoot customer files and orders for production issues.
• Flexibility to work additional and non-traditional hours when needed.
• Excellent communication and customer service skills.
• Hands-on experience with Adobe CS software and Microsoft Office.
• Proven ability to promote products and solutions.
• Ability to manage multiple priorities in a fast-paced environment.
• Self-motivated with leadership skills.
• Experience in building strong customer relationships.
• Leadership experience in a print production environment is preferred.

What We Offer

• Supportive company resources.
• Reputation for 5-star customer reviews.
• Comprehensive benefits including health, dental, vision, life insurance, and 401-K.
• Supportive management team.
• Caring company culture.

If you require reasonable accommodation during the application process due to a disability, please email [e-mail] with “Accommodation Request” in the subject.

Note to Agencies

ARC does not accept agency resumes and is not responsible for fees related to unsolicited resumes.