Service Center Lead – QA/QC

Jobtailor; Missouri; On-site; USD 42,000 - 65,000; Full time

Job summary

Jobtailor in Missouri seeks an experienced Inventory Control Lead to oversee service center operations, manage inbound/outbound logistics, and ensure accurate lifecycle traceability of high-value equipment.

You will lead a small team, enforce safety standards, optimize warehouse layouts, and collaborate with cross-functional teams to meet delivery schedules and customer requirements.

Qualifications

• High school diploma or GED required.
• Associate degree or inventory control certifications preferred.
• 2+ years in inventory control or logistics operations.
• Proven experience in inventory control and service center leadership.
• Strong working knowledge of inventory systems, audit requirements, warehouse optimization strategies, and facility management.
• Legally eligible to work in the United States.
• Ability to operate independently and lead teams across dynamic, multi-location environments.
• Excellent communication skills, problem-solving ability, and attention to detail.
• Strong organizational skills.
• Proficient with warehouse management systems (WMS); HCAP experience is a plus.
• Familiarity with FIFO practices and service center layout optimization.
• Ability to operate warehouse equipment; forklift certification is an advantage.
• Basic proficiency in Microsoft Office Suite, including Excel and Outlook.
• Ability to lift/move items up to 50 pounds.
• Ability to stand, walk, and operate warehouse equipment for extended periods.
• Accountability and reliability.
• Process discipline and attention to detail.
• Problem-solving and critical thinking.
• Commitment to operational excellence and safety.

Responsibilities

• Oversee all Service Center operations in alignment with customer requirements and project scope.
• Manage inventory control operations across receiving, putaway, picking, and shipping of high-value equipment and materials.
• Coordinate Service Center functions to meet customer and project requirements.
• Determine and assign putaway locations according to warehouse strategy and project needs.
• Maintain real-time inventory tracking and lifecycle traceability in HCAP.
• Resolve inventory discrepancies and operational barriers.
• Supervise, guide, assign tasks to, and mentor a small team.
• Manage daily facility operations, product quality, workflow, and safety standards.
• Act as onsite lead and primary point of contact at customer or project locations as needed.
• Provide leadership feedback on operational challenges, warehouse layout, and process improvements.
• Collaborate with cross-functional teams on workflow, space utilization, and customer-focused improvements.
• Oversee FIFO pick-ticket fulfillment and verify outbound shipment accuracy and completeness.
• Ensure equipment is staged, labeled, and documented according to quality and compliance standards.
• Coordinate with logistics and production teams to meet delivery schedules and customer deadlines.
• Maintain HCAP audit trails for all inventory movement.
• Generate reports on inventory, transactions, Service Center performance, and project status.
• Support data-driven decisions through reliable metrics and operational insights.

Skills

Inventory control

WMS

FIFO practices

Operational excellence

Data-driven decision making

Real-time inventory tracking

Lifecycle traceability

Forklift operation

Microsoft Office Suite

HCAP experience

Education

High school diploma or GED

Associate degree

Inventory control certifications

Tools

WMS software

HCAP system

Microsoft Excel

Job description

• Oversee all Service Center operations in alignment with customer requirements and project scope
• Manage inventory control operations across receiving, putaway, picking, and shipping of high-value equipment and materials
• Coordinate Service Center functions to meet customer and project requirements
• Determine and assign putaway locations according to warehouse strategy and project needs
• Maintain real-time inventory tracking and lifecycle traceability in HCAP
• Resolve inventory discrepancies and operational barriers
• Supervise, guide, assign tasks to, and mentor a small team
• Manage daily facility operations, product quality, workflow, and safety standards
• Act as onsite lead and primary point of contact at customer or project locations as needed
• Provide leadership feedback on operational challenges, warehouse layout, and process improvements
• Collaborate with cross-functional teams on workflow, space utilization, and customer-focused improvements
• Oversee FIFO pick-ticket fulfillment and verify outbound shipment accuracy and completeness
• Ensure equipment is staged, labeled, and documented according to quality and compliance standards
• Coordinate with logistics and production teams to meet delivery schedules and customer deadlines
• Maintain HCAP audit trails for all inventory movement
• Generate reports on inventory, transactions, Service Center performance, and project status
• Support data-driven decisions through reliable metrics and operational insights
• Support Computacenter’s mission and core values

Requirements

• High school diploma or GED required
• Associate degree or inventory control certifications preferred
• 2+ years in inventory control or logistics operations
• Proven experience in inventory control and service center leadership
• Strong working knowledge of inventory systems, audit requirements, warehouse optimization strategies, and facility management
• Legally eligible to work in the United States
• Ability to operate independently and lead teams across dynamic, multi-location environments
• Excellent communication skills, problem-solving ability, and attention to detail
• Strong organizational skills
• Proficient with warehouse management systems (WMS); HCAP experience is a plus
• Familiarity with FIFO practices and service center layout optimization
• Ability to operate warehouse equipment; forklift certification is an advantage
• Basic proficiency in Microsoft Office Suite, including Excel and Outlook
• Ability to lift/move items up to 50 pounds
• Ability to stand, walk, and operate warehouse equipment for extended periods
• Accountability and reliability
• Process discipline and attention to detail
• Problem-solving and critical thinking
• Commitment to operational excellence and safety

Core Competencies

Demonstrates expertise in inventory control and logistics operations, with a strong focus on warehouse management systems and process optimization. Proven ability to lead teams, ensure compliance with safety standards, and maintain operational excellence in dynamic environments.

Highest-signal resume keywords

• Inventory Control Management
• Warehouse Management Systems (WMS)
• Service Center Leadership
• FIFO Practices
• Operational Excellence

ATS Optimization Keywords

Hard Skills

• Inventory Systems
• Audit Requirements
• Warehouse Optimization Strategies
• Facility Management
• Data-Driven Decision Making
• Real-Time Inventory Tracking
• Lifecycle Traceability
• Forklift Operation
• Microsoft Office Suite
• HCAP Experience

Soft Skills

• Excellent Communication Skills
• Problem-Solving Ability
• Attention to Detail
• Strong Organizational Skills
• Accountability and Reliability

Certifications & Qualifications

• Inventory Control Certifications
• Forklift Certification

Industry Keywords

• Service Center Operations
• Logistics
• Customer Requirements
• Project Scope
• Safety Standards