Service Center Lead (Logistics - Receiving/Shipping)

Computacenter (UK) Ltd; Houston (TX); On-site; USD 65,000 - 90,000; Full time

Job summary

Computacenter (UK) Ltd is seeking a Service Center Lead to oversee inventory control and service center operations across multiple locations, ensuring alignment with customer requirements and project scope.

You will supervise a small team, manage receiving, putaway, picking, and shipping of high-value equipment, maintain inventory integrity in the HCAP system, and report on center performance while driving process improvements.

Qualifications

• 2+ years in inventory control or logistics operations.
• Experience in inventory control and service center leadership.
• Strong working knowledge of inventory systems, audits and optimization strategies.
• Legally eligible to work in the United States.

Responsibilities

• Oversee inventory control operations across receiving, putaway, picking, and shipping of high-value equipment and materials.
• Coordinate service center functions to meet customer requirements and project scope.
• Determine putaway locations per warehouse strategy and project needs.
• Maintain real-time inventory tracking in the HCAP system.
• Lead and mentor a small service center team and ensure safety and process discipline.
• Provide on-site leadership and address escalations to maintain service quality.
• Generate reports on inventory levels, movement history, and center performance.

Skills

Inventory control

Logistics operations

Team leadership

Audit compliance

WMS

Education

High school diploma / GED

Associate degree preferred

Tools

HCAP

WMS

Job description

About the role

The Service Center Lead oversees all aspects of operations within the Service Center, ensuring alignment with customer requirements and the full scope of projects. This includes management of activities at the Service Center, at customer sites, and at additional locations supporting the RDD team’s efforts. The Service Center Lead is accountable for independently managing inventory operations, supervising daily service center activity, and maintaining facility operations when leadership is not on-site.

This role ensures accurate receiving, put away, picking, and shipping of equipment, maintains strict inventory integrity, and ensures compliance using HCAP’s inventory management system. Additionally, the Service Center Lead provides continuous feedback to leadership on process improvements, warehouse layout optimization, and operational enhancements to support customer-focused excellence.

Location: Saline, MI | Houston, TX | Memphis TN

What you'll be doing

• Partner with business leaders to deliver services that support company objectives and that are consistent with Winning Together values.

Inventory & Service Center Management

• Lead and manage all inventory control operations, ensuring accuracy across receiving, putaway, picking, and shipping of high-value equipment and materials.
• Oversee and ensure seamless coordination of all service center functions to meet customer requirements and project scope.
• Independently determine and assign putaway locations in line with warehouse strategy and project-specific needs.
• Maintain accurate, real-time inventory tracking through HCAP’s system and full lifecycle traceability.
• Proactively resolve discrepancies or barriers impacting inventory integrity or service center operations.

Team Leadership & Operational Oversight

• Supervise and guide a small team of staff, assigning daily tasks, ensuring process adherence, and mentoring for performance across service center operations.
• Provide hands-on leadership by managing the facility daily, ensuring product quality, operational flow, and safety standards are upheld—even in the absence of on-site leadership.
• Foster a culture of accountability, safety, and efficiency within the service center team.
• Act as the onsite lead at customer sites or other project locations as needed to maintain consistency and service quality.

Facility & Process Improvement

• Serve as the primary onsite point of contact, maintaining smooth operations and addressing any escalations or issues in real-time.
• Provide regular feedback to leadership on operational challenges, layout recommendations, and process improvement opportunities.
• Collaborate with cross-functional teams to implement workflow enhancements, space utilization strategies, and customer-focused process improvements.

Shipping, Picking & Documentation

• Oversee fulfillment of pick tickets using FIFO methodology, verifying accuracy and completeness of outbound shipments, including high-value equipment.
• Ensure inventory and equipment are properly staged, labeled, and documented in accordance with quality and compliance standards.
• Coordinate with logistics and production teams to meet tight delivery schedules and customer deadlines.

System Integrity & Reporting

• Maintain full audit trails within HCAP, ensuring all inventory movement - including high-value equipment is tracked and reported accurately.
• Generate and share reports on inventory levels, transactional history, service center performance, and project status updates.
• Support data-driven decision-making through reliable metrics and operational insights.
• Embrace and support Computacenter’s mission and core values.

What you have

• High school diploma or GED required. Associate degree or inventory control certifications preferred.
• Experience: 2+ years in inventory control, or logistics operations.
• Proven experience in inventory control and service center leadership.
• Strong working knowledge of inventory systems, audit requirements, and service center optimization strategies.

• Legally eligible to work in the United States
• Proven experience in inventory control, warehouse leadership, and customer-focused service center operations.

• Strong working knowledge of inventory systems, audit requirements, warehouse optimization strategies, and facility management.
• Ability to operate independently and lead teams across dynamic, multi-location environments.
• Excellent communication skills, problem-solving ability, and attention to detail.
• Strong attention to detail and organizational skills.
• Proficient with warehouse management systems (WMS); experience with HCAP is a plus.
• Familiarity with FIFO practices a service center layout optimization.
• Ability to operate warehouse equipment (forklift certification is an advantage).
• Basic proficiency in Microsoft Office Suite (Excel, Outlook).
• Ability to lift/move items up to 50 pounds.
• Ability to stand, walk, and operate warehouse equipment for extended periods.
• Accountability and reliability
• Process discipline and attention to detail
• Problem-solving and critical thinking
• Commitment to operational excellence and safety