Service Center Lead & On-Duty Supervisor

Pep Boys; Cape Coral (FL); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Life insurance

Short Term Disability

401(k) with company match

PTO and holidays pay

On-demand pay

Job summary

Pep Boys is seeking a Customer Service Lead to deliver exceptional customer experiences and to act as the on-site leader when management is not present. The CSL oversees daily service center operations, mentors team members, and ensures safety, compliance, and customer satisfaction are upheld.

The role often works opposite the Service Center Manager hours. The CSL will partner with technicians and management to drive sales opportunities and improve customer retention, while managing

Qualifications

• Three to five (3-5) years of service industry experience.
• High school diploma or equivalent.
• Valid Driver's License.
• In-depth knowledge of automotive service, maintenance and parts.
• Strong mentoring, coaching, and training skills.
• Ability to work Days, Nights, Weekends, Holidays.

Responsibilities

• Perform all Customer Service Advisor duties at an advanced level.
• Serve as a key holder for opening and closing the store.
• Act as primary on-duty leader when the Service Center Manager is not present.
• Mentor, train, and onboard Customer Service Advisors.
• Assist with interviewing and evaluating candidates.
• Partner with technicians and management to ensure efficient service operations.
• Promote a safe, compliant, and team-oriented work environment.
• Other duties as assigned.

Skills

Customer service

Leadership

Communication

Education

High school diploma

Relevant certifications not specified

Job description

Pep Boys is seeking a Customer Service Lead to deliver exceptional customer experiences and to act as the on-site leader when management is not present. The CSL oversees daily service center operations, mentors team members, and ensures safety, compliance, and customer satisfaction are upheld.

The role often works opposite the Service Center Manager hours. The CSL will partner with technicians and management to drive sales opportunities and improve customer retention, while managing