Shift Leader: Customer Experience & On-Duty Mentor

Pep Boys; Foley (AL); On-site; USD 15,153 - 24,796; Full time

Benefits offered by this job

Medical, dental, and vision

Life insurance

Short Term Disability

401(k) with company match

PTO and holiday pay

On-demand pay (DailyPay)

Reduced benefits for part-time workers

Job summary

Pep Boys is seeking a Customer Service Lead to drive exceptional customer experiences and act as the primary on-site leader in the service center. The CSL will mentor staff, support daily operations, and ensure safety and compliance during assigned shifts.

Ideal candidates bring 3–5 years in service, strong communication, and leadership abilities, with a focus on customer satisfaction and sales support. This role involves opening/closing the store and mentoring teammates.

Qualifications

• High school diploma or equivalent required.
• 3–5 years of service industry experience.
• Valid drivers license.
• In-depth knowledge of automotive service, maintenance and parts.
• Strong communication and customer service skills with leadership ability.

Responsibilities

• Perform all Customer Service Advisor duties at an advanced level.
• Serve as a subject matter expert on products, services, systems, and shop procedures.
• Act as a key holder for the service center, opening and closing the store as scheduled.
• Lead on duty when the Service Center Manager is not present.
• Mentor, train, and onboard Customer Service Advisors.
• Assist with interviewing and evaluating candidates; provide feedback for team development.
• Partner with technicians and management to ensure efficient, customer-focused operations.
• Promote safety, compliance, and a team-oriented work environment.
• Other duties as assigned.

Skills

Advanced communication

Leadership

Mentoring & coaching

Conflict resolution

Customer service excellence

Sales guidance

Education

High school diploma or equivalent

Job description

Pep Boys is seeking a Customer Service Lead to drive exceptional customer experiences and act as the primary on-site leader in the service center. The CSL will mentor staff, support daily operations, and ensure safety and compliance during assigned shifts.

Ideal candidates bring 3–5 years in service, strong communication, and leadership abilities, with a focus on customer satisfaction and sales support. This role involves opening/closing the store and mentoring teammates.