Service Center Lead: Elevate Ops & Customer Experience

Milwaukee Succeeds; Sheboygan (WI); On-site; USD 60,000 - 80,000; Full time

Job summary

A leading industrial distributor is seeking a Service Center Manager in Sheboygan, WI. The role requires overseeing daily operations and providing leadership to customer service specialists. Candidates should have 2+ years of service excellence in an industrial setting, strong analytical skills, and effective communication abilities. A high school diploma or GED is required, and ERP/SAP experience is preferred. This position offers the chance to lead a dynamic team and drive service center success.

Qualifications

• 2+ years of proven sales or customer service leadership experience in an industrial atmosphere.
• Solid understanding of financial and accounting concepts.
• Computer proficiency and the ability to quickly learn ordering systems.

Responsibilities

• Manage internal service center operations to meet/exceed P&L objectives.
• Champion the development of leadership competencies within the team.
• Meet customer and shipment metrics, including time to fill.

Skills

Sales leadership experience

Customer service leadership experience

Analytical skills

Excellent verbal communication

Excellent written communication

Education

High school diploma or GED

Tools

ERP/SAP

Job description

A leading industrial distributor is seeking a Service Center Manager in Sheboygan, WI. The role requires overseeing daily operations and providing leadership to customer service specialists. Candidates should have 2+ years of service excellence in an industrial setting, strong analytical skills, and effective communication abilities. A high school diploma or GED is required, and ERP/SAP experience is preferred. This position offers the chance to lead a dynamic team and drive service center success.