Service Center General Manager – Commercial Door Operations

Vortex Industrial Doors; Hilliard (OH); On-site; USD 120,000 - 180,000; Full time

Job summary

Vortex Industries' Columbus Service Center is seeking a Service Center General Manager – Commercial Door Operations to lead daily operations, drive profitability, and set the standard for safety and customer satisfaction. You will own the installation and service operation, guide a skilled team, and ensure high-quality outcomes.

This role requires 10+ years in the door industry and 5+ years leading operations with full P&L accountability.

Qualifications

• 10+ years in the door industry.
• 5+ years leading operations with full P&L accountability.
• Proven budgeting and performance reporting experience.
• Strong leadership and communication skills; self-starter and organized.
• Background in outside sales and face-to-face customer development.
• Ability to build teams and resolve conflict constructively.
• Technical aptitude and mechanical problem-solving ability.
• Strategic thinker who turns needs into action.
• Experience leading meetings with exempt and non-exempt teams.
• Upholds integrity and adheres to company values and policies.
• Comfort working in a fiscally conservative environment.

Responsibilities

• Own Service Center performance: operations, staffing, expenses, and profitability.
• Champion continuous improvement to lower costs and elevate service levels.
• Instill customer-first standards at every touchpoint to maximize retention.
• Hire, develop, and retain high-caliber talent; provide coaching and reviews.
• Foster cross-functional collaboration to drive productivity and cost reductions.
• Ensure compliance with policies and OSHA requirements; maintain safety culture.
• Maintain understanding of each role to optimize planning, scheduling, and execution.
• Travel to job sites and company meetings as needed.

Skills

Door industry experience

P&L accountability

Budgeting

Leadership

Communication

Business development

People development

Performance reviews

Problem solving

Strategic thinking

Safety compliance

Job description

Service Center General Manager – Commercial Door OperationsLocation: Columbus, OH | Reports to: Regional DirectorLead Vortex Industries’ Columbus Service Center and set the standard for customer satisfaction, operational excellence, and a workplace where people do their best work. You will own the full installation and service operation, guide a skilled team, and ensure the business delivers profitable, safe, and high‑quality outcomes day after day.A day in the lifeReview prior-day performance, open work orders, job costs, and safety metrics; align resources for today’s install and service schedule.Coach supervisors and technicians, clarifying priorities, balancing workload, and removing roadblocks to keep commitments on track.Check in with key customers and partners, confirm satisfaction, and address needs with urgency and professionalism.Inspect field and shop practices for quality, OSHA alignment, and adherence to federal/state requirements; reinforce a culture of safety.Meet with the Regional Director on progress toward P&L targets, staffing plans, and continuous improvement initiatives.Your scope of impactOwn Service Center performance: operations, staffing, expenses, and profitability with clear budgeting and performance reporting.Champion continuous improvement to lower operating costs and elevate service levels, productivity, and quality.Instill customer-first standards at every touchpoint to maximize retention and referrals.Hire, develop, and retain high-caliber talent; set expectations, provide coaching, and deliver balanced accountability and recognition.Foster cross-functional collaboration and share best practices to drive productivity and cost reductions across centers.Ensure compliance with company policies and documentation timelines; represent Vortex professionally inside and outside the organization.Lead a robust safety culture through awareness, training, and accountability; meet all federal/state, regulatory, and OSHA requirements.Maintain a complete understanding of each role within the Service Center to optimize planning, scheduling, and execution.Perform other duties as assigned.What you bring10+ years in the door industry and 5+ years leading operations with full P&L accountability.Proficiency in budgeting and performance reporting.Outstanding leadership and communication skills; self-starter, detail-focused, and well organized.Background in outside sales and face-to-face customer business development.Proven ability to build people and resolve conflict constructively.Technical aptitude and mechanical savvy with strong problem-solving skills.Capacity to quickly dissect complex issues and apply creative, practical solutions.Strategic thinker who anticipates business needs and turns them into action.Experience leading meetings with exempt and non-exempt teams; skilled in hiring, training, development, and conducting annual performance reviews.Uncompromising integrity with adherence to ethical principles, company values, code of conduct, and policies.Comfort operating in a fiscally conservative environment; flexible and willing to wear multiple hats.Travel as needed to job sites and company meetings.Why this role mattersYour leadership will shape a safe, high-performing operation that delights customers and gives employees a great place to grow.