Service Center General Manager – Commercial Door Operations

Vortex Doors; Hilliard (OH); On-site; USD 140,000 - 190,000; Full time

Job summary

Vortex Doors in Columbus, OH seeks an experienced operations leader to run the Service Center. You will own the full installation and service operation, guide a skilled team, and ensure profitable, safe, high‑quality outcomes day after day.

You will review performance, coach supervisors, and drive continuous improvement while ensuring customer satisfaction and OSHA compliance across field and shop activities.

Qualifications

• 10+ years in the door industry with deep field ops experience.
• 5+ years leading operations with full P&L accountability.
• Proven budgeting and performance reporting skills.
• Strong leadership, communication, and organizational abilities.
• Background in outside sales and customer development.
• Ability to hire, train, and assess team performance.

Responsibilities

• Review prior-day performance, open orders, costs, and safety metrics; align today’s schedule.
• Coach supervisors and technicians; clarify priorities and remove roadblocks.
• Check in with customers and partners; address needs with urgency and professionalism.
• Inspect field and shop practices for OSHA alignment and quality control.
• Meet with Regional Director on progress toward P&L targets and staffing plans.
• Own Service Center performance: budgeting, staffing, expenses, profitability.
• Foster continuous improvement to cut costs and raise service levels.
• Hire, develop, and retain top talent; deliver accountability and recognition.
• Promote cross-functional collaboration and share best practices.
• Lead safety culture and ensure compliance with federal/state requirements.
• Understand each role to optimize planning, scheduling, and execution.
• Travel to job sites and company meetings as needed.

Skills

Leadership

Budgeting

Performance reporting

Communication

Outside sales

People development

Problem solving

Strategic thinking

Meeting leadership

Integrity

Job description

Location: Columbus, OH | Reports to: Regional Director

Lead Vortex Industries’ Columbus Service Center and set the standard for customer satisfaction, operational excellence, and a workplace where people do their best work. You will own the full installation and service operation, guide a skilled team, and ensure the business delivers profitable, safe, and high‑quality outcomes day after day.

A day in the life

• Review prior-day performance, open work orders, job costs, and safety metrics; align resources for today’s install and service schedule.
• Coach supervisors and technicians, clarifying priorities, balancing workload, and removing roadblocks to keep commitments on track.
• Check in with key customers and partners, confirm satisfaction, and address needs with urgency and professionalism.
• Inspect field and shop practices for quality, OSHA alignment, and adherence to federal/state requirements; reinforce a culture of safety.
• Meet with the Regional Director on progress toward P&L targets, staffing plans, and continuous improvement initiatives.

Your scope of impact

• Own Service Center performance: operations, staffing, expenses, and profitability with clear budgeting and performance reporting.
• Champion continuous improvement to lower operating costs and elevate service levels, productivity, and quality.
• Instill customer-first standards at every touchpoint to maximize retention and referrals.
• Hire, develop, and retain high-caliber talent; set expectations, provide coaching, and deliver balanced accountability and recognition.
• Foster cross-functional collaboration and share best practices to drive productivity and cost reductions across centers.
• Ensure compliance with company policies and documentation timelines; represent Vortex professionally inside and outside the organization.
• Lead a robust safety culture through awareness, training, and accountability; meet all federal/state, regulatory, and OSHA requirements.
• Maintain a complete understanding of each role within the Service Center to optimize planning, scheduling, and execution.
• Perform other duties as assigned.

What you bring

• 10+ years in the door industry and 5+ years leading operations with full P&L accountability.
• Proficiency in budgeting and performance reporting.
• Outstanding leadership and communication skills; self‑starter, detail-focused, and well organized.
• Background in outside sales and face‑to‑face customer business development.
• Proven ability to build people and resolve conflict constructively.
• Technical aptitude and mechanical savvy with strong problem‑solving skills.
• Capacity to quickly dissect complex issues and apply creative, practical solutions.
• Strategic thinker who anticipates business needs and turns them into action.
• Experience leading meetings with exempt and non‑exempt teams; skilled in hiring, training, development, and conducting annual performance reviews.
• Uncompromising integrity with adherence to ethical principles, company values, code of conduct, and policies.
• Comfort operating in a fiscally conservative environment; flexible and willing to wear multiple hats.
• Travel as needed to job sites and company meetings.

Why this role matters

Your leadership will shape a safe, high‑performing operation that delights customers and gives employees a great place to grow.