Service Center Experience Lead — On-Duty Supervisor

pepboyscareers; Brandon (FL); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Medical, dental, and vision benefits

Life insurance

Short Term Disability

Supplemental benefits

401(k) with company match

PTO and holiday pay

On-demand pay partner (DailyPay)

Reduced benefits available for part‑tÃ

Job summary

Pep Boys Brando service center is seeking a Customer Service Lead to deliver exceptional experiences and act as on-site leader when management is unavailable. You will mentor Advisors, drive sales, and ensure safety and compliance across shifts.

The role requires strong communication, problem-solving, and training skills, plus the ability to open/close the store and manage key-holder duties. Flexibility to work varied shifts is essential.

Qualifications

• High school diploma or equivalent required.
• 3-5 years of service industry experience.
• Valid Driver's License.
• In-depth knowledge of automotive service, maintenance and parts.
• Strong understanding of service center operations, safety standards and customer service best-practices.
• Advanced communication and customer service skills, with proven ability to influence and resolve complex situations.
• Strong mentoring, coaching, and training skills.
• Ability to handle escalated customer issues with professionalism and confidence.

Responsibilities

• Perform advanced Customer Service Advisor duties and model exceptional service.
• Lead as key holder; open/close store and handle security procedures.
• Mentor and onboard Advisors; support recruitment and feedback.
• Collaborate with technicians and management to ensure efficient service operations.
• Drive sales opportunities and improve customer retention.
• Maintain safety, compliance, and a team-oriented work environment.
• Other duties as assigned.

Skills

Customer service leadership

Communication

Mentoring/training

Team leadership

Sales techniques

Safety/compliance

Problem solving

Coaching

Escalation handling

Hours flexibility

Education

High school diploma or equivalent

Job description

Pep Boys Brando service center is seeking a Customer Service Lead to deliver exceptional experiences and act as on-site leader when management is unavailable. You will mentor Advisors, drive sales, and ensure safety and compliance across shifts.

The role requires strong communication, problem-solving, and training skills, plus the ability to open/close the store and manage key-holder duties. Flexibility to work varied shifts is essential.