Remote Bilingual Service Center Team Lead

Sedgwick; Tallahassee (FL); Remote; USD 60,000 - 90,000; Full time

Job summary

Sedgwick is seeking a Bi-lingual Service Center Team Lead to drive world-class client service and QA. This telecommuter role supports Florida and Texas while leading a Service Center team and ensuring staffing, training, and performance targets are met.

The position requires a four-year call center or customer service background with supervisory experience, strong coaching skills, and proficiency in MS Office. Sedgwick emphasizes growth, balance, and a collaborative work culture.

Qualifications

• Four years of call center or customer service experience required; supervisory experience preferred.
• Bachelor’s degree from accredited college or university preferred.
• Strong coaching, training, and development skills.

Responsibilities

• Assesses and evaluates current team competencies to develop a baseline of service opportunities.
• Leads efforts to refine Service Center measures and tracking systems for program improvements.
• Maintains records of training activities, colleague progress and program effectiveness.
• Analyzes and resolves customer service issues.
• Supervises a Service Center unit (team) providing leadership, direction and support and monitors team’s daily performance.
• Works with team leadership to develop, implement and monitor staff development plans with a focus on overall customer service skills.
• Communicates with upper management regarding unit issues and resolutions.

Skills

Call center leadership

Customer service

Staff development

Communication skills

Analytical skills

Teamwork

Interpersonal skills

Problem solving

Education

Bachelor’s degree

Tools

Microsoft Office

Job description

Sedgwick is seeking a Bi-lingual Service Center Team Lead to drive world-class client service and QA. This telecommuter role supports Florida and Texas while leading a Service Center team and ensuring staffing, training, and performance targets are met.

The position requires a four-year call center or customer service background with supervisory experience, strong coaching skills, and proficiency in MS Office. Sedgwick emphasizes growth, balance, and a collaborative work culture.