Care Center Operations Leader

Sedgwick Claims Management Services Ltd; Dubuque (IA); On-site; USD 65,000 - 90,000; Full time

Job summary

Sedgwick Claims Management Services Ltd in the United States seeks a Care Team Operations Manager to lead day-to-day service center performance, ensuring client objectives are met and driving growth. You will guide supervisory staff, manage schedules, and coordinate training while balancing client needs with colleague development.

The role requires a Bachelor's degree and at least six years of supervisory or management experience in a high-volume call center, with strong communication and

Qualifications

• Bachelor's degree strongly preferred with supervisory/management experience.
• Six years in a multi-site or high-volume call center management role.
• Proven leadership, communication and problem-solving abilities.

Responsibilities

• Oversee day-to-day operations to meet service center objectives.
• Provide development direction to supervisory staff and teams.
• Produce reports and manage reporting databases as instructed.
• Coordinate training programs and disseminate process updates.
• Represent the company with industry groups.

Skills

Customer service

Cross-functional leadership

Communication skills

Organizational skills

Problem solving

Team leadership

Negotiation

Education

Bachelor's degree

Tools

Microsoft Office

Call center software

Job description

Sedgwick Claims Management Services Ltd in the United States seeks a Care Team Operations Manager to lead day-to-day service center performance, ensuring client objectives are met and driving growth. You will guide supervisory staff, manage schedules, and coordinate training while balancing client needs with colleague development.

The role requires a Bachelor's degree and at least six years of supervisory or management experience in a high-volume call center, with strong communication and