Service Center Coordinator

Balfour Beatty Communities; Altus (OK); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Discretionary bonuses

Medical and Dental Insurance

401K plan with employer matching

Robust PTO including sick and vacation days

Job summary

Balfour Beatty Communities is seeking a Service Center Coordinator to manage work order compliance and ensure operational efficiency. This role involves supporting onsite teams, checking work order accuracy, training team members, and improving documentation standards.

Ideal candidates will have a high school diploma, customer service experience, and proficiency with data management tools. Benefits include discretionary bonuses, medical coverage, a 401K plan, and generous PTO.

Qualifications

• Minimum of two years of customer service and administrative experience.
• Ability to travel up to 15%.
• Existing Yardi knowledge is preferred.

Responsibilities

• Review and correct work order discrepancies.
• Assist in assigning work orders to technicians/vendors.
• Monitor technician schedules.
• Conduct daily reviews of open work orders.

Skills

Customer service

Data entry

Communication

Problem-solving

Project management

Education

High School Diploma or GED

Tools

Yardi

Outlook

Excel

Word

Job description

About the Role

The Service Center Coordinator is responsible for ensuring work order compliance by managing, monitoring, and reviewing work order transactions for accuracy and adherence to policies. Supports onsite teams by coordinating work order entries, approvals, and escalations while maintaining data integrity in Yardi. Provides quality assurance, training, and reporting to support continuous improvement in service center operations. Acts as a key liaison for communication between regional leadership, onsite teams, and operational assurance to drive efficiency and adherence to company standards.

What You'll Be Doing

• Review and correct work order discrepancies to ensure accuracy and completeness.
• Review and input all required documentation for vendor and internal work orders prior to updating the work order to Tech Completed Status; provide feedback to leadership on discrepancies.
• Assist in assigning work orders to Maintenance Technicians/Vendors in accordance with skills, abilities, and specialties.
• Monitor that each technician is scheduled with a full day of work.
• Conduct daily reviews of open work orders to verify data accuracy, status updates, and compliance with work order management policies.
• Assist with correcting work order discrepancies identified by the Work Order Analyst Team, ensuring compliance with work order management policies.
• Assist daily with reviewing, creating, and receiving purchase orders for vendor work orders, ensuring that each vendor work order has an approved Purchase Order before commencing repairs.
• Provide feedback to leadership on identified repeated discrepancies within work orders prior to Tech Completed Status.
• Support cancellation and duplication review processes, ensuring all changes follow proper approval protocols.
• Ensure all work order notes and updates are timely, accurate, and detailed for transparent tracking.
• Train onsite teams on work order management policies, data accuracy, and system processes to ensure consistency in execution.
• Contribute to best practices for work order processing.
• Provide real‑time coaching and guidance to maintenance teams to ensure documentation requirements are met.
• Work collaboratively with local and regional leadership to address knowledge gaps and improve policy adherence across all levels.
• Adhere to all policies governing Military Housing work order management.
• Assist in the development and implementation of process improvements to enhance work order accuracy and efficiency.
• Act as a liaison between onsite teams and leadership to ensure policies are followed and work orders meet established standards.
• Participate in periodic policy reviews and recommend updates to reflect operational changes and best practices.

Who We're Looking For

• High School Diploma or GED required.
• Minimum of two (2) years of customer service and administrative experience.
• Relevant industry and leadership experience preferred.
• Ability to travel up to 15%.
• Strong data entry and documentation skills with high attention to detail.
• Proficiency with Outlook, Excel, and Word.
• Existing Yardi knowledge is a bonus.
• Ability to communicate effectively across multiple levels of the organization.
• Strong problem‑solving, project management, and organizational skills.
• Work order Management system training.
• Work Gatekeeper framework compliance training.
• Possession of a valid state‑issued driver’s license and safe driving record is also required.

Benefits

• Discretionary bonuses.
• Medical and Dental Insurance 1st of the month following employment.
• Health, Flexible Spending, and Dependent Care Accounts.
• 401K plan with employer matching.
• Robust PTO to include sick, floating holidays, vacation, and personal days.
• 2 Volunteer Days per year.
• Company paid short‑term and long‑term disability, parental leave.
• And more!

Typical Physical Demands

Sit and stand to do clerical work. Regularly lift and move equipment and supplies up to 25-50 lbs.