Service Center Coordinator

Balfour Beatty Communities; Connecticut; On-site; USD 50,000 - 65,000; Full time

Benefits offered by this job

Discretionary bonuses

Health/life insurance

401K contributions

Robust paid time off

Long-term and short-term disability

Paid parental leave

Job summary

Balfour Beatty Communities is seeking a Service Center Coordinator in Connecticut to manage work order compliance and ensure transactions align with company policies. The ideal candidate will have at least two years of customer service experience, a High School Diploma, and proficiency in Outlook, Excel, and Word. Responsibilities include monitoring work order transactions, training onsite teams, and assisting with process improvements. Benefits include discretionary bonuses, health insurance, 401K contributions, and generous paid time off.

Qualifications

• Minimum of two years of customer service and administrative experience required.
• Strong attention to detail is necessary for data accuracy.
• Existing knowledge of Yardi is preferred.

Responsibilities

• Ensure work order compliance by managing and monitoring transactions for accuracy.
• Assist in assigning work orders according to technician skills.
• Train onsite teams on work order management policies.

Skills

Customer service experience

Data entry skills

Proficiency with Outlook, Excel and Word

Strong problem-solving skills

Organizational skills

Education

High School Diploma or GED

Tools

Yardi

Job description

About The Role

The Service Center Coordinator is responsible for ensuring work order compliance by managing, monitoring, and reviewing work order transactions for accuracy and adherence to policies. Supports onsite teams by coordinating work order entries, approvals, and escalations while maintaining data integrity in Yardi. Provides quality assurance, training, and reporting to support continuous improvement in service center operations. Additionally, acts as a key liaison for communication between regional leadership, onsite teams, and operational assurance to drive efficiency and adherence to company standards.

What You’ll Be Doing

• Review and correct work order discrepancies to ensure accuracy and completeness.
• Review and input all required documentation for vendor and internal work orders prior to updating the work order to Tech Completed Status. Provide feedback to leadership on discrepancies.
• Assist in assigning work orders to Maintenance Technicians/Vendors in accordance with skills/abilities/specialties.
• Monitor that each technician is scheduled with a full day of work.
• Conduct daily reviews of open work orders to verify data accuracy, status updates, and compliance with work order management policies.
• Assist with correcting work order discrepancies identified by the Work Order Analyst Team ensuring compliance with work order management policies.
• Assist daily with reviewing, creating, and receiving purchase orders for vendor work orders. Ensuring we have an approved Purchase Order for each vendor work order prior to commencing repairs.
• Provide feedback to leadership on identified repeated discrepancies within work orders prior to Tech Completed Status.
• Support cancellation and duplication review processes, ensuring all changes follow proper approval protocols.
• Ensure all work order notes and updates are timely, accurate, and detailed for transparent tracking.
• Train onsite teams on work order management policies, data accuracy, and system processes to ensure consistency in execution.
• Contribute to best practices for work order processing.
• Provide real‑time coaching and guidance to maintenance teams on ensuring work order completion meets documentation requirements.
• Work collaboratively with local and regional leadership to address knowledge gaps and improve policy adherence across all levels.
• Adhere to all policies governing Military Housing work order management.
• Assist in the development and implementation of process improvements to enhance work order accuracy and efficiency.
• Act as a liaison between onsite teams and leadership to ensure policies are followed and work orders meet established standards.
• Participate in periodic policy reviews and recommend updates to reflect operational changes and best practices.

Typical Physical Demands

Sit and stand to do clerical work. Regularly lift and move equipment and supplies up to 25‑50 lbs.

Benefits

• Discretionary bonuses
• Health/life insurance
• 401K contributions
• Robust paid time off
• Long‑term and short‑term disability
• Paid parental leave

Who We’re Looking For

• High School Diploma or GED required.
• Minimum of two (2) years of customer service and administrative experience.
• Relevant industry and leadership experience preferred.
• Ability to travel up to 15%.
• Strong data entry and documentation skills with high attention to detail.
• Proficiency with Outlook, Excel and Word.
• Existing Yardi knowledge is a bonus.
• Ability to communicate effectively across multiple levels of the organization.
• Strong problem‑solving, project management, and organizational skills.
• Work order Management system training.
• Work Gatekeeper framework compliance training.
• Possession of a valid, state‑issued driver’s license and safe driving record is required.