Quality Control Technician

Balfour Beatty Communities; New London (CT); On-site; USD 60,000 - 85,000; Full time

Benefits offered by this job

Discretionary bonuses

Medical and Dental Insurance 1st of 1–

Health, Flexible Spending and Dep Care

401K plan with employer matching

Robust PTO (sick, floating holidays, v

2 Volunteer Days per year

Company paid disability & parental le

And more!

Job summary

Balfour Beatty Communities is seeking a Quality Control Technician to oversee quality assurance for service requests and work orders in the YARDI system. The role involves reviewing LHS work orders, ensuring accurate notes and photos, and collaborating with the Facilities Manager/Director to maintain high workmanship standards.

Ideal candidates will have a strong maintenance background (10+ years), solid computer skills, and a customer-service mindset to support residents and partners

Qualifications

• High school diploma or GED.
• Minimum of 10 years maintenance experience.
• Experience in Residential Construction, Facility Maintenance, Property Management, Contract Oversight, or Home Inspection.
• Strong computer skills and customer service mindset.

Responsibilities

• Review and follow up on all work orders categorized as Life, Health, Safety (LHS) in YARDI; update status and notes daily.
• Perform 100% work quality reviews on maintenance/contractor work orders related to LHS and emergency/urgent orders; verify photos and inspection notes are uploaded.
• Inspect contractor/sub-contractor work with Facilities Manager/Director; document inspections with notes and photos.
• Ensure workmanship meets industry standards and address gaps with responsible parties until resolved.
• Retrieve and input data into Yardi; communicate findings to facility management as needed.
• Coordinate steps with Work Order Service Center, schedule inspections, and liaise with the Air Force Military Housing Office as needed.
• Performs other duties as assigned.

Skills

Solid Computer Skills

Customer service skills

Education

High school diploma or GED

Job description

Who We Are

At Balfour Beatty Communities, we are dedicated to a singular mission: delivering the quality communities people are proud to call home. We believe exceptional living experiences can only be created when

• Discretionary bonuses
• Medical and Dental Insurance 1st of the month following employment
• Health, Flexible Spending and Dependent Care Accounts
• 401K plan with employer matching
• Robust PTO to include, sick, floating holidays, vacation, and personal days
• 2 Volunteer Days per year
• Company paid short-term and long- term disability, parental leave.
• And more!

Who We Are

At Balfour Beatty Communities, we are dedicated to a singular mission: delivering the quality communities people are proud to call home. We believe exceptional living experiences can only be created when We Care—about our residents, our partners, our communities and each other. Our culture of caring drives every aspect of our business, guiding us to always do the right thing and build meaningful connections as we fulfill the needs of our residents and partners with sincerity, empathy and creativity.

Our Benefits

• Discretionary bonuses
• Medical and Dental Insurance 1st of the month following employment
• Health, Flexible Spending and Dependent Care Accounts
• Company paid life insurance
• 401K plan with employer matching
• Robust PTO to include, sick, floating holidays, vacation, and personal days
• 2 Volunteer Days per year
• Company paid short-term and long- term disability, parental leave.
• And more!

About The Role

The Quality Control Technician (QCT) is responsible for the oversight of quality assurance related to service request data review and service request completion follow-up within the service request/work order management database (YARDI), as directed by the Facilities Manager/Director

What You'll Be Doing

• Responsible for 100% review and follow up on all work orders categorized in YARDI software as Life, Health, Safety (LHS). Work closely with Work Order Service Center Coordinator (s) to ensure that status and notes for all LHS categorized Work Orders are updated daily.
• Responsible for 100% work quality review on all maintenance tech/contractor work orders related to LHS and Emergency/Urgent work order. Review quality of work to include ensuring relevant photos and inspection notes are uploaded to each respective work order. Work closely with Work Order Service Center Coordinator (s) to ensure accurate notes/photos are added immediately after each work quality review inspection.
• Review quality of work and inspection of Contractor/Sub contractor work, as coordinated with Facilities Manager/Director. Work quality inspections will be documented within each respective work order as applicable, including pertinent notes and photos.
• Inspect all work to meet specific industry standards goals and benchmarks. Ensure all work meets specific industry standard goals and benchmarks.
• Responsible for ensuring that workmanship is completed to standard and if not is brought to the FM/FD attention and immediately corrected. Follow through with responsible party until completed satisfied.
• Retrieves and enters data into/from Yardi throughout the quality control process and communicates findings to Facility management, as necessary. This may include working closely with Work Order Service Center Coordinator (s) to ensure accurate and complete data input.
• Additional duties may include coordinating steps associated with specific service request (work order) classifications (i.e. moisture related), scheduling, inspecting, and working with the Air Force Military Housing Office (MHO) partners on a regular basis, inspecting COM homes for quality control standards.
• Performs other duties as assigned.

Typical Physical Demands

Regularly use hands to manipulate tools, equipment, supplies, and office equipment. Frequently stand, reach with hands and arms, climb, balance, and stoop. Sit and stand to do clerical work. Regularly lift and move equipment and supplies up to 75 lbs.

Typical Work Conditions

Work is performed in a maintenance/office/residential home environment. Employee frequently interacts directly with other staff members, contractors as well as residents during the workday.

Who We're Looking For

• High school diploma or GED
• Minimum of 10 years maintenance experience
• Residential Construction, Facility Maintenance, Property Management, Contract Oversight, Home Inspection
• Solid Computer Skills
• Demonstrated strong customer service skills