Service Center Coordinator

Balfour Beatty Communities; Fort Bliss (TX); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Discretionary bonuses

Medical Insurance

Dental Insurance

HSA/FSA plans

Life insurance

401K match

Robust PTO

Volunteer days

Disability/Parental leave

Job summary

Balfour Beatty Communities is seeking a Service Center Coordinator at Fort Bliss to ensure work order accuracy and policy adherence. You will manage entries, approvals, and escalations, while maintaining data integrity in Yardi and providing QA, training, and reporting to improve service center ops.

Join a team focused on efficiency, real-time communication with regional leadership, onsite teams, and adherence to military housing work order standards.

Qualifications

• Two years of customer service and administrative experience required.
• Strong data entry and documentation skills.
• Proficient in Outlook, Excel and Word.
• Ability to travel up to 15%.

Responsibilities

• Review and correct work order discrepancies to ensure accuracy and completeness.
• Input all required documentation for vendor and internal work orders prior to updating status, provide feedback on discrepancies.
• Assist in assigning work orders to technicians/vendors based on skills.
• Monitor that each technician has a full day of work.

Skills

Customer service

Administrative

Data entry

Outlook

Excel

Word

Communication

Problem solving

Project management

Organizational skills

Yardi

Travel flexibility

Education

High School Diploma or GED

Tools

Yardi

Excel

Word

Outlook

Job description

Overview

Balfour Beatty Communities delivers quality communities people are proud to call home. We care about our residents, partners, communities and each other, guiding our actions with sincerity, empathy and creativity.

Benefits

• Discretionary bonuses
• Medical and Dental Insurance
• Health, Flexible Spending and Dependent Care Accounts
• Company paid life insurance
• 401K plan with employer matching
• Robust PTO including sick, floating holidays, vacation and personal days
• 2 Volunteer Days per year
• Company paid short-term and long-term disability, parental leave
• And more

About the role

The Service Center Coordinator is responsible for ensuring work order compliance by managing, monitoring, and reviewing work order transactions for accuracy and adherence to policies. Supports onsite teams by coordinating work order entries, approvals, and escalations while maintaining data integrity in Yardi. Provides quality assurance, training, and reporting to support continuous improvement in service center operations. Acts as a key liaison for communication between regional leadership, onsite teams, and operational assurance to drive efficiency and adherence to company standards.

What you'll be doing

• Review and correct work order discrepancies to ensure accuracy and completeness.
• Review and input all required documentation for vendor and internal work orders prior to updating the work order to Tech Completed Status. Provide feedback to leadership on discrepancies.
• Assist in assigning work orders to Maintenance Technicians/Vendors in accordance with skills/abilities/specialties.
• Monitor that each technician is scheduled with a full day of work.
• Conduct daily reviews of open work orders to verify data accuracy, status updates, and compliance with work order management policies.
• Assist with correcting work order discrepancies identified by the Work Order Analyst Team ensuring compliance with work order management policies.
• Assist daily with reviewing, creating, and receiving purchase orders for vendor work orders, ensuring we have an approved Purchase Order for each vendor work order prior to commencing repairs.
• Provide feedback to leadership on identified repeated discrepancies within work orders prior to Tech Completed Status.
• Support cancellation and duplication review processes, ensuring all changes follow proper approval protocols.
• Ensure all work order notes and updates are timely, accurate, and detailed for transparent tracking.
• Train onsite teams on work order management policies, data accuracy, and system processes to ensure consistency in execution.
• Contribute to best practices for work order processing.
• Provide real-time coaching and guidance to maintenance teams on ensuring work order completion meets documentation requirements.
• Work collaboratively with local and regional leadership to address knowledge gaps and improve policy adherence across all levels.
• Adhere to all policies governing Military Housing work order management.
• Assist in the development and implementation of process improvements to enhance work order accuracy and efficiency.
• Act as a liaison between onsite teams and leadership to ensure policies are followed and work orders meet established standards.
• Participate in periodic policy reviews and recommend updates to reflect operational changes and best practices.

Typical Physical Demands

Sit and stand to perform clerical work. Regularly lift and move equipment and supplies up to 25–50 lbs.

Qualifications

• High School Diploma or GED required
• Minimum of two (2) years of customer service and administrative experience
• Relevant industry and leadership experience preferred
• Ability to travel up to 15%
• Strong data entry and documentation skills with high attention to detail
• Proficiency with Outlook, Excel and Word
• Existing Yardi knowledge is a bonus
• Ability to communicate effectively across multiple levels of the organization
• Strong problem-solving, project management, and organizational skills
• Work order management system training
• Work Gatekeeper framework compliance training
• Possession of a valid state-issued driver’s license and safe driving record is required

Why work for us

Grow, succeed and lead. Join the team delivering the best in residential real estate. We are a growing company with opportunities across the United States and within our regional centers and corporate team.

About us

Balfour Beatty Communities is a diversified real estate services company delivering acquisition, management and renovation services in the multifamily, student and military housing sectors. We have over 20 years of experience, more than 50,000 units, and $6 billion in real estate assets under management. We are part of Balfour Beatty Investments and Balfour Beatty, plc.

Equal Opportunity

Balfour Beatty Communities is an equal opportunity employer. We value a diverse workforce and all qualified individuals will be considered for employment without regard to race, color, age, sex, orientation, gender identity, religion, national origin, disability, veteran status, genetic information, or any other status protected by law.