Service Center Concierge & Customer Advocate

DALTON MOTORS SD LLC; National City (CA); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Health, Vision, & Dental Insurance

401k plan

Paid vacation

Training programs

Employee vehicle purchase program

Advancement opportunities

Onboarding training

Job summary

Dalton Motors SD LLC in National City, CA, is seeking a Service Development Center Representative to join a strong service team. You will greet customers, promptly answer calls, and address needs in a professional, friendly manner.

Ideal candidates have a high school diploma, excellent communication, and outstanding customer service. Proficiency with computers is required, and bilingual skills are a bonus for this role.

Qualifications

• High school diploma or equivalent required.
• Excellent written and verbal communication skills.
• Outstanding customer service abilities.
• Proficient computer skills.
• Ability to work as part of a team or independently.
• Bilingual is a bonus.

Responsibilities

• Greet customers promptly and create a welcoming environment.
• Answer incoming calls and address guest needs professionally.
• Verify and update customer information.
• Check for open recalls and review guest repair orders.
• Process payments as required and coordinate with service advisors.
• Continue to develop skills through training and experience.

Skills

Communication

Customer service

Bilingual

Education

High school diploma or equivalent

Tools

Computer skills

Job description

Dalton Motors SD LLC in National City, CA, is seeking a Service Development Center Representative to join a strong service team. You will greet customers, promptly answer calls, and address needs in a professional, friendly manner.

Ideal candidates have a high school diploma, excellent communication, and outstanding customer service. Proficiency with computers is required, and bilingual skills are a bonus for this role.