SDC Representative

DALTON MOTORS SD LLC; National City (CA); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Health, Vision, & Dental Insurance

401k plan

Paid vacation

Training programs

Employee vehicle purchase program

Advancement opportunities

Onboarding training

Job summary

Dalton Motors SD LLC in National City, CA, is seeking a Service Development Center Representative to join a strong service team. You will greet customers, promptly answer calls, and address needs in a professional, friendly manner.

Ideal candidates have a high school diploma, excellent communication, and outstanding customer service. Proficiency with computers is required, and bilingual skills are a bonus for this role.

Qualifications

• High school diploma or equivalent required.
• Excellent written and verbal communication skills.
• Outstanding customer service abilities.
• Proficient computer skills.
• Ability to work as part of a team or independently.
• Bilingual is a bonus.

Responsibilities

• Greet customers promptly and create a welcoming environment.
• Answer incoming calls and address guest needs professionally.
• Verify and update customer information.
• Check for open recalls and review guest repair orders.
• Process payments as required and coordinate with service advisors.
• Continue to develop skills through training and experience.

Skills

Communication

Customer service

Bilingual

Education

High school diploma or equivalent

Tools

Computer skills

Job description

SERVICE DEVELOPMENT CENTER REPRESENTATIVEBecome part of a strong service team at one of San Diego’s largest and most respected group of dealerships, which services Dalton Toyota National City, Dalton Subaru National City and Dalton Hyundai National City. This is a great opportunity to work with an industry leader known for its friendly and welcoming environment, exceptional customer service, and large, loyal customer base. We are looking for experienced customer service representatives with strong communication skills to effectively assist our valuable service clientele in our Service Development Center. The ideal candidate will be enthusiastic, honest, hard-working, organized, and committed to great customer service.Dalton Motors Benefits:Full Benefits 1st of the month after 60 days of employment including Health, Vision, & Dental Insurance401k planPaid vacationPaid manufacturer product trainingEmployee Assistance ProgramEmployee vehicle purchase programAdvancement opportunitiesCustom tailored onboarding training programsCompany and Service Department Overview:Dalton Motors services Dalton Toyota, Hyundai and Subaru, all located on the Mile of Cars in National City, and is located less than 20 minutes from most areas of San Diego. Founded in Guadalajara in 1945, Dalton Motors is a family owned and operated business with over 55 dealerships serving major manufacturers including Toyota, Subaru, Hyundai and others. They are continuing the legacy of Frank Motors, an automotive and community presence since 1965.We provide ongoing training, new product on-line training, and position specific training by our in-house trainers. Our service and parts areas run very smoothly in large part due to our solid processes and trained, skilled staff, many of whom have been at our stores for twenty years or more.Some of what you will do:Promptly greet customers and create a welcoming and friendly environmentPromptly answer incoming calls from our guests and address needs in a professional, friendly manner.Confirm and Update Customer InformationCheck for open RecallsReview guest repair order and process payment as requiredPartner with service advisors to insure that the Dalton Difference is extended to every guestContinue to develop your skills through training and experience and take your career to new heights!What we are looking for:Minimum of a high school diploma or equivalentExcellent communication skills, both written and verballyOutstanding customer service skillsProficient Computer SkillsProfessional work ethic and high integrityAbility to work as a team and/or independentlyStrong problem solving and follow up skillsBilingual is a bonus.At Dalton Motors, we believe that a diverse workforce is a strength to be celebrated. We value the unique contributions that you can bring to our team in terms of education, opinions, culture, ethnicity, race, sex, gender identity and expression, nation of origin, age, languages spoken, veterans’ status, color, religion, disability, sexual orientation and beliefs.