Service Center Assistant Manager

The McAlear Group; Carol Stream (IL); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

401k

health and life insurance

Employee Assistance Program (EAP)

disability coverage

PTO

Job summary

The McAlear Group in Illinois is seeking a Warehouse Operations Supervisor to manage daily service center activities, focusing on production efficiency and exceptional customer service.

You will monitor inventory, lead a team, assist in interviewing, and coordinate shipping with the Purchasing Department. A high school diploma is required; preferred bachelor's degree in business or related field. Forklift experience is essential.

Qualifications

• Requires High School Diploma.
• Preferred: B.S. or B.A. in business or industrial related field.
• Forklift experience and clean driving record are required.

Responsibilities

• Monitor inventory levels and adjust with Manager approval.
• Maintain team structure to achieve service center mission.
• Assist in the interview process and recommend applicants for hire.
• Provide superior customer service to customers in person or by phone.
• Plan, coordinate, train, and evaluate performance of service center team members.

Skills

Inventory management

Customer service

Communication skills

Forklift operation

Attention to detail

Education

High School Diploma

B.S. or B.A. in business or related field

Tools

Microsoft Excel

Microsoft Word

Job description

This position will assist in the management of all operational activities and associated costs of the assigned service center while maintaining a focus on maximizing production efficiencies and providing superior customer service.

Our company believes in the Ideal Team Player. We follow the model behaviors of Humble (quick to point out the contributions of others), Hungry (self-motivated and diligent), Smart (socially appropriate and aware), Safety-Minded (works to lower safety risks, Quality-Minded (take pride in their work) and Attendance (recognizes their presence is important).

ESSENTIAL JOB DUTIES & RESPONSIBILITIES:

• Monitoring inventory levels and, with the Managers approval, adjusting when appropriate.
• Maintain a team member structure to accomplish the service center mission in an effective and efficient manner.
• Assist in the Interview process and recommend applicants for hire.
• When necessary, communicate with customers in person, on the telephone, executing superior customer service and communication skills.
• Plan and coordinate work, train and motivate, monitor, and evaluate performance of service center team members; ensure their ability to safely operate material handling equipment to move materials to and from storage configurations; counsel, reward, and discipline, as necessary.
• Maintain all equipment at a sufficient number and condition to accomplish the service center mission safely and effectively.
• Train team members to work productively with a high sense of professionalism, urgency, and orientation towards positive customer service.
• Provide superior customer service by ensuring all Customer Pick-Up procedures, policies and processes are followed.
• Monitor, document, and report inventory discrepancies and return goods.
• Work in accordance with company safety policies and maintain a safe working environment.
• Assist with asset control in shipment procedures and departmental security issues.
• Assist in the coordination of shipping and delivery with Purchasing Department
• Prepares performance assessments and/or progress reports for Warehouse Customer Service Specialist (all levels). Responsible for documenting key events and any other pertinent information about said employees to use for the performance assessment.
• Punctuality and regular attendance are essential to managing on-site customer service.
• Reviews daily warehouse schedule for the department to ensure proper coverage for the shift. Notifies Service Center Manager of any variances immediately.
• Completes appropriate HR forms for warehouse team members.
• Conducts safety and 5-S audits and maintains good housekeeping in the Service Center.
• Manage and document the delivery of products via company delivery vehicle.

NON-ESSENTIAL JOB DUTIES & RESPONSIBILITIES:

• Supports the customer service, sales, and technical support function for all Service Spring Corp product divisions.
• Assist in administering order entry control and pricing policies consistent with company guidelines.
• Assist with the loading and unloading of trucks if necessary.
• Provides suggestions regarding new products and service opportunities.
• All other duties as assigned.

PHYSICAL DEMANDS & WORK ENVIRONMENT:

• Physical ability to do work requires frequent lifting, twisting, bending, stooping, pulling, pushing, walking, and standing for 8+ hours per day.
• Ability to frequently bend, stretch and lift up to 50 pounds.
• Must be able to operate a forklift and have a clean driving record.

COMPETENCY, KNOWLEDGE, SKILLS & ABILITIES:

• Knowledge of overhead garage door products, garage door repair and installation
• Outstanding computer skills, proficiency in Microsoft Excel and Word is required.
• Outstanding oral and written communication skills
• Must be friendly and patient.
• Professional appearance and strong work ethic
• Ability to work independently and resolve issues based on discretion and good judgment.
• Highly ethical
• Able to change focus frequently and often while being detail orientated and well organized.
• Conflict resolution and problem solving are key components of this position as well.
• Must be able to operate a forklift and have a clean driving record.

EDUCATION & EXPERIENCE:

REQUIRED:

• High School Diploma

PREFERRED:

• Preferred: B.S. or B.A. in business or industrial related field

ADDITIONAL INFORMATION:

• The following is required if you are designated as a backup to the Customer Delivery Driver
• Safely Operate DOT regulated CMV following all regulations / safety policies set by TMG & FMCSA
• Maintain a clean driving record & DOT medical certificate.
• Utilize ELD system for Hours-of-Service Regulations.

The McAlear Group offers a full range of benefits for eligible employee including 401k, health and life insurance, Employee Assistance Program (EAP), disability coverage, and PTO.

• 401k
• health and life insurance
• Employee Assistance Program (EAP)
• disability coverage
• PTO