Service Center Manager

Daylight Transport; Los Angeles (CA); On-site; USD 90,000 - 130,000; Full time

Job summary

Daylight Transport seeks an experienced Service Center Manager to oversee daily activities within a Daylight Service Center and drive productivity and efficiency. You will lead dispatch, planning and document management, coaching a large team while ensuring safety and regulatory compliance.

Collaborate with upper management and vendors to optimize operations. Ideal candidates have 3–5 years of management leadership, strong people skills, and a track record of improving service performance and

Qualifications

• High School diploma or GED required.
• 3–5 years of leading management experience.
• Strong employee relations and communication skills.
• Analytical and problem-solving abilities.

Responsibilities

• Oversee dispatch, planning and document management functions.
• Monitor Service Center P&L to meet budgets and forecasts.
• Interview, hire and train employees, and manage performance.
• Maintain communications with upper management, staff and vendors.
• Ensure on-time pickup/delivery and safety compliance.
• Develop, implement and maintain QA protocols.
• Lead a large team and coach through development plans.

Skills

Management experience

Operational metrics

Coaching

Employee relations

Problem solving

Communication

Education

High School diploma or GED

Tools

TruckMate system

Microsoft Excel

Microsoft Word

Job description

At Daylight we owe our success to the efficiency of our organizational processes. To help maintain and grow this standard, we’re seeking an experienced Service Center Manager to oversee daily activities within one of Daylight’s Service Centers. We are seeking a candidate that brings a sharp business mind and proven success managing multiple departments within the operation toward maximum productivity and efficiency. You’ll be highly skilled in employee relations, operational metrics, and overall coaching as an established leader. Additionally, you’ll display a proven ability to develop and maintain an environment of trust, diversity, and inclusion within your team. Your ultimate responsibility is to increase our operational efficiency within Daylight Transport, as we continue to learn, innovate and succeed together.

RESPONSIBILITIES:

• Monitor Service Center P&L to meet established budgets and forecasts.
• Oversee all dispatch, planning and document management functions.
• Carry out supervisory responsibilities, including interviewing, hiring and training employees, planning, assigning and directing work, appraising performance, rewarding and disciplining employees, and addressing complaints/resolving problems.
• Maintain constant communication with upper management, departmental staff, and vendors to ensure proper operations of the Service Center.
• Manage operational performance, including on-time pickup and delivery, volume level, equipment balance and empty miles.
• Own and lead the effectiveness of Service Center interactions and relationships with company drivers and ensure compliance with service delivery.
• Ensure Service Center staff is properly trained, and that they participate in continuous learning courses as required by HR.
• Develop, implement, and maintain quality assurance protocols.
• Grow the efficiency of existing organizational processes and procedures to enhance and sustain the organization’s internal capacity.
• Actively pursue strategic and operational objectives.
• Ensure operational activities remain on time and within a defined budget.
• Conducts daily inspections to ensure compliance with local state, federal safety regulations, as well as OSHA in conjunction with the safety team.
• Strive for continuous improvement in all areas of service center operations.
• Knowledge of Truckmate system and any other computer/internal freight monitoring systems used.
• Communicates schedule to affected employees by using manpower worksheet.
• Works assigned shift/s as needed, must be available to work depending upon customer pickup and delivery schedules.
• Monitors and evaluates the safety of each employee daily, trains and partners with Safety Department as needed.
• Keeps strategic relations with Linehaul operations to monitor freight movement.
• Manages, assigns employees around the dock to ensure proper utilization and development of employees, equipment, loading and unloading while meeting our customers as well as our own organizational expectations.
• Lead, motivate, and support a large team within a time-sensitive and demanding environment, including setup and implementation of career development plans through Catalytic Coaching for all direct reports and problem resolution.
• Manage timely data collection to update operations metrics to achieve productivity targets, reduce cost per unit, eliminate errors, and deliver excellent customer service.
• Partner with cross-functional support teams in improving the proprietary tools and systems.

SUPERVISORY RESPONSIBILITIES – Yes.

QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE – High School diploma or General Education degree (GED) required. Preferred of three (3) to five (5) -year of leading Management experience and/or training.

LANGUAGE SKILLS - Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers and other employees of the organization.

MATHEMATICAL SKILLS - Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions and decimals.

REASONING ABILITY- Apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations. Must possess analytical skills and ability to think quickly.

OTHER SKILLS/QUALIFICATIONS - Computer literate, PC and mainframe; Previous forklift experience a plus, must be able to have a flexible work schedule in order to meet customer pickup and delivery schedules. Proficiencies with all Microsoft working tools (Outlook, Excel, Word, etc.)

PHYSICAL DEMANDS- The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this position, the employee is regularly required to walk/stand; use hands to finger or feel; and reach with hands and arms. The employee is required to speak or hear. Specific vision abilities required by this job include close vision.

WORK ENVIRONMENT- The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work place environment is usually high to moderate, ability to withstand severe weather conditions as the environment is a typical warehouse environment, in which you may experience extreme cold and/or extreme heat.

Daylight Transport is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, sex, sexual orientation, gender identity, national origin, age, status as a protected veteran, among other things, or status as a qualified individual with disability.