Service Center Advisor

Sapp Bros., Inc.; Salt Lake City (UT); On-site; USD 22,000 - 25,000; Full time

Benefits offered by this job

Health Insurance

Short & Long Term Disability

Employee Referral Program

Paid Time Off

Paid Holidays

On-Demand Pay

Uniform & Footwear Program

Employee Assistance Program

Tuition Reimbursement

Discounts on Gasoline & Diesel – 25c

Store & Restaurant Discounts

Career Advancement - We promote from 内

Job summary

Sapp Bros., Inc. in Salt Lake City, UT is seeking experienced Service Writers to join a growing team focused on delivering 5 Star customer service.

You will greet customers, assist with vehicle inquiries, and write service tickets, supporting a fast-paced diesel maintenance shop. Responsibilities include building relationships, coordinating with technicians, processing work orders, stocking inventory, and assisting with over-the-counter sales while adhering to safety guidelines and company

Qualifications

• High school diploma or GED preferred.
• Strong typing and basic math skills required.
• Experience as a service advisor or writer is advantageous.

Responsibilities

• Greet customers and assist with vehicle inquiries.
• Write service tickets and document work orders.
• Maintain strong customer relationships and ensure timely service.
• Coordinate with technicians to assign appropriate tasks.
• Assist with inventory stocking and counter sales when needed.
• Support fleet accounts and handle parts deliveries and pickups.
• Follow safety guidelines including Lock Out Tag Out procedures.

Skills

Typing

Basic Math

Customer Service

Education

High school diploma or GED

Job description

Sapp Bros., Inc., a growing chain of travel centers, is looking for experienced Service Writers to join our Service Writer team. At Sapp Bros., Inc., our mission is to treat every customer as "our guest" by providing a clean environment, quality products, and a commitment to excellent service. Our dedicated team ensures that we achieve this mission every day.

As a Service Writer, you will provide our 5 Star level of customer service by greeting customers, assisting them with any inquiries they may have regarding their vehicles, and writing service tickets as necessary. If you are looking for an opportunity to grow your career in a fast-paced diesel maintenance shop with a growing company, and you meet our qualifications, we want to talk to you!

Job Responsibilities

As a Service Writer, you will be responsible for building strong customer relationships and ensuring that customers receive prompt, courteous, and effective assistance. You will communicate with customers from initial contact all through completion of maintenance, always ensuring that customer's expectations are not just met but exceeded.

Responsibilities of the Service Writer include:

• Builds strong customer relationships and ensuring that customers receive prompt, courteous, and effective assistance.
• Start Lock Out Tag Out procedures on all vehicles getting work done.
• Communicates with customers from initial contact all through completion of maintenance, always ensuring that customer’s expectations are not just met but exceeded.
• Maintains and contributes to efficient throughput of assigned jobs.
• Operates daily functions to ensure customer needs are met in a timely and efficient manner.
• Assigns work orders to the proper skilled technician to ensure the highest quality of work is obtained.
• Delivers 5 Star Service by handling incoming calls to meet caller’s expectations in a professional and timely manner.
• Properly completing work orders.
• Helps with stocking and counting inventory.
• Assists with over the counter sales when needed.
• Helps with maintaining fleet accounts.
• Performs parts deliveries and pickups.
• Follows all established safety guidelines, including 100% compliance for Lock Out Tag Out.

Our Safety Mission Statement is to sustain zero accidents by providing a safe environment, worked in by safety minded employees.

Requirements

Successful candidates for the Service Writer role should be able to perform basic math skills and have good typing skills. Someone with the ability to use computer applications and adding machines would be a good fit for this dynamic role.

Requirements of the Service Writer include:

• High school diploma, GED or equivalent, preferred.
• Minimum of 1 year of pervious related experience in a service advisor or service writer role, preferred.
• Experience with typing or keyboarding.
• Physical presence at assigned work site, required.
• Valid Driver’s License with a good driving record

As a Sapp Bros. employee you will be part of an established company with a long tradition of commitment to quality, ethics, and superior customer service. If you are in search of an opportunity to use your leadership, creativity, communication, and people skills in a fun and rewarding environment, then we have a place for you on our team. We offer opportunities for advancement and competitive compensation that includes a great benefits package.

Benefits Include:

• Health Insurance
• Short & Long Term Disability
• Employee Referral Program
• Paid Time Off
• Paid Holidays
• On-Demand Pay
• Uniform & Footwear Program
• Employee Assistance Program
• Tuition Reimbursement
• Discounts on Gasoline & Diesel – 25 cents off
• Store & Restaurant Discounts
• Career Advancement - We promote from within!

Locations

Salt Lake City , Utah , United States

Desired Pay

Hourly: 16.00-18.00

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