Service Center Manager

Sapp Bros., Inc.; Salt Lake City (UT); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

401(k) with company match

Fuel discounts

Job summary

Sapp Bros., Inc. in Salt Lake City, Utah is seeking a Service Manager to lead our service shop operations.

This role focuses on directing daily shop activities, coaching technicians, and driving service profitability while maintaining safety and high customer service standards. You will oversee a team of technicians, ensure efficient repairs, and step in hands-on when needed to support day-to-day operations.

Qualifications

• 3+ years of service management experience in heavy equipment or diesel repair.
• Strong leadership to inspire and manage a team in a fast-paced environment.
• Excellent communication and organizational skills for shop operations and customer service.
• Safety-first mindset with experience enforcing safety protocols.
• Flexible availability to cover evenings, weekends and holidays.

Responsibilities

• Lead daily operations of the service shop and meet customer needs efficiently and professionally.
• Coach and develop a team of technicians to provide top-quality repairs and service.
• Drive profitability by helping achieve service sales targets while maintaining high standards of service.
• Maintain a safe, clean environment and ensure compliance with safety protocols.
• Deliver customer service excellence by addressing concerns quickly and building long-term relationships.
• Be hands-on when needed to assist technicians or operate the service truck.

Skills

Service management

Leadership

Customer service

Safety awareness

Team coaching

Operations management

Job description

Now Hiring: Service Manager in Salt Lake City, Utah!

Sapp Bros. is looking for a Service Manager to lead our service shop operations in Salt Lake City, Utah. This role is more than just overseeing repairs; it’s an opportunity to lead a team, grow your career, and make an impact on our customers and employees.

At Sapp Broswe’re committed to Blessing and Serving others. If you're hungry to grow, humble in your leadership, and smart about managing service excellence, we want you on our team.

What You’ll Do:

• Lead daily operations: Oversee the service shop, ensuring customer needs are met efficiently and professionally.
• Coach and develop your team: Hire, train, and lead a team of technicians to provide top-quality repairs and service.
• Drive profitability: Help achieve service sales targets while maintaining the highest customer service standards.
• Maintain a safe and clean environment: Ensure compliance with safety protocols and keep the shop organized and in top condition.
• Deliver customer service excellence: Address customer concerns quickly and professionally while building strong, long-term relationships.
• Be hands-on: Step in as needed to assist with technician tasks or operate the service truck, helping ensure smooth day-to-day operations.

Requirements

What You Bring:

• 3+ years of service management in heavy equipment or diesel repair.
• Leadership skills to inspire and manage a team in a fast-paced environment.
• Strong communication and organizational skills to manage shop operations and customer service.
• A safety-first mindset and experience enforcing safety protocols.
• Flexible availability to keep the service department running smoothly during evenings, weekends, and holidays.

Why You’ll Love Working at Sapp Bros.:

• Mission-Driven Culture: Work in an environment focused on Blessing and Serving
• Career Growth: Opportunities for professional development and advancement.
• Competitive Pay & Benefits: Medical, dental, vision, life insurance, and a 401(k) with company match.
• Employee Perks: Fuel discounts (25¢ off every gallon), gym membership reimbursement, tuition assistance, and more.
• Supportive Team Environment: Work with a team that treats each other like family and celebrates success together.

Locations

Salt Lake City , Utah , United States

Desired Pay

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