Service Call Supervisor: Lead, Close & Invoicing

Ziegler Cat; BLOOMINGTON (MN); On-site; USD 71,000 - 89,000; Full time

Benefits offered by this job

Health insurance

Dental

Vision insurance

Life insurance

PTO 15 days

Holidays 9

401(k) plan

HSA

Disability Insurance

Parental Leave

Fitness discount

Education Assistance

Job summary

Ziegler Cat in Bloomington, MN is seeking a Service Call Supervisor to ensure complete, timely, and accurate closing of service calls. You will lead a team of Service Call Administrators, oversee invoicing accuracy, and support warranty questions while coordinating with the service department.

The role requires strong computer and organizational skills, with the ability to train and develop staff, implement procedures, and collaborate across departments to maintain service-call quality and

Qualifications

• Lead others, formally or informally.
• Strong computer skills including Microsoft Office Suite.
• Detail oriented with ability to learn quickly.

Responsibilities

• Lead reporting, D365, and service-call computer needs for the branch.
• Close service calls with accuracy and timeliness.
• Create POs for parts, supplies, or services.
• Provide reporting to Branch Managers on initiatives.

Skills

Team leadership

MS Office

Attention to detail

Independent work

Communication

Process improvement

Education

High school diploma or GED

Tools

D365

ERP systems

Job description

Ziegler Cat in Bloomington, MN is seeking a Service Call Supervisor to ensure complete, timely, and accurate closing of service calls. You will lead a team of Service Call Administrators, oversee invoicing accuracy, and support warranty questions while coordinating with the service department.

The role requires strong computer and organizational skills, with the ability to train and develop staff, implement procedures, and collaborate across departments to maintain service-call quality and