Service Call Center Agent - Business Development

ELCO Chevrolet; Ballwin (MO); On-site; USD 36,000 - 48,000; Full time

Job summary

ELCO Chevrolet Cadillac in Ballwin, MO is seeking a full-time Service Call Center Representative to support the Service Department through customer communication, appointment scheduling, follow-up, and various Business Development Center activities.

You will respond to inquiries by phone, text, email and other channels; schedule, confirm and follow up on service appointments; contact customers about maintenance, recalls and recommended services; perform post-service follow-up; maintain accurate

Qualifications

• Must have high school diploma or GED.
• Must pass pre-employment drug screening.
• Authorized to work in the United States without sponsorship.
• Able to work M-F 8 am–5 pm with occasional half-days on Saturday (rotating).
• Strong oral communication and phone customer service skills.
• Ability to learn and use dealership software programs.

Responsibilities

• Respond to customer service inquiries by phone, text, email, and other channels.
• Schedule, confirm, and follow up on service appointments.
• Contact customers regarding recommended maintenance, recalls, and other service opportunities.
• Conduct follow-up communication with customers after service visits.
• Maintain accurate customer information and appointment records in dealership systems.
• Work closely with Service Advisors to ensure appointments and communications are accurate and timely.
• Meet established customer contact, appointment, and follow-up goals.
• Provide professional, courteous, and timely customer service.

Skills

Oral communication

Appointment scheduling

Phone customer service

Teamwork

Education

High school diploma

Tools

CRM software

Job description

Overview

ELCO Chevrolet Cadillac is excited to announce an immediate opening for a full time Service Call Center Representative. This position is primarily responsible for supporting the dealership's Service Department through customer communication, appointment scheduling, follow-up, and other Business Development Center (BDC) activities.

Business analyst, consultant, assistant, inbound calls, inside sales, call center experience.

Responsibilities

• Respond to customer service inquiries by phone, text, email, and other communication channels.
• Schedule, confirm, and follow up on service appointments.
• Contact customers regarding recommended maintenance, declined services, recalls, and other service opportunities.
• Conduct follow-up communication with customers after service visits.
• Maintain accurate customer information and appointment records in dealership systems.
• Work closely with Service Advisors to ensure appointments and customer communications are handled accurately and professionally.
• Meet established customer contact, appointment, and follow-up goals.
• Provide professional, courteous, and timely customer service.

Qualifications

• Must have at least a high school degree or equivalent GED.
• Must bewilling to takea pre-employment drug screening test.
• Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
• Must be able to work M-F 8 am to 5 pm with occasional half-days on Saturday (rotating).
• Strong oral communication and phone customer service skills.
• Ability to learn appropriate sales and customer contact software programs.
• Comfortable working independently or on a team.
• Automotive dealership and/or call center experience a plus.