Service Booker

Vancouver RV; Vancouver (WA); On-site; USD 51,577,000 - 57,308,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Vacation

Paid Holidays

PTO/WPSL

FSA/DCA

401(k) Participation

Disability insurance

Life insurance

Accident insurance

Identity protection insurance

Job summary

McCord's Vancouver Toyota seeks two full-time Service Bookers to join our award-winning team. You will be responsible for accurate, timely creation and management of repair orders (ROs) for internal, reconditioning, and select customer vehicles.

The role requires 1+ year in an automotive dealership setting, strong data entry skills, and the ability to prioritize in a fast-paced environment. Schedule includes 7:00am-6:00pm with rotating shifts; compensation is $18.00-$20.00 per hour.

Qualifications

• High school diploma or equivalent.
• 1+ year experience in an automotive dealership environment (Service, BDC, Admin, or Parts).
• Basic understanding of repair orders (ROs), op codes, and internal vs. customer pay types.
• Strong data entry and computer skills.
• Ability to work in a fast-paced, high volume environment with accuracy.
• Proven attention to detail and organizational skills.
• Strong written and verbal communication skills.
• Ability to prioritize tasks and meet strict deadlines.

Responsibilities

• Create and manage repair orders (ROs) accurately.
• Ensure timely documentation and tracking from arrival through completion.
• Coordinate workflow and dispatch across teams.
• Communicate effectively with customers and internal departments.

Skills

Data entry

Attention to detail

Communication

Time management

Education

High school diploma or equivalent

Tools

DealerTrack DMS

Xtime

Excel

Job description

Service Booker# Service BookerMcCord's Vancouver Auto Center - Vancouver, WA 98662## OverviewSalary Range$18.00 - $20.00 HourlyPosition TypeFull TimeJob ShiftDay ShiftEducation LevelHigh SchoolCategoryAdmin - Clerical## Description**Service Booker****Compensation:** $18.00-$20.00 per hour**Schedule:** Full Time; 7:00am-6:00pm rotating Monday- Thursday, Wednesday- Saturday & Monday, Tuesday, Friday & Saturday**Summary:**McCord's Vancouver Toyota family is seeking two full-time dependable, and energetic Service Bookers to join our award-winning team. The Service Booker is responsible for the accurate, complaint, and timely creation and management of repair orders (ROs) for all internal, reconditioning, and select customer vehicles. This role is the foundation of workflow efficiency, ensuring that every vehicle is properly documented, dispatched, and tracked from arrival through completion.**Required Qualifications:*** High school diploma or equivalent* 1+ year experience in an automotive dealership environment (Service, BDC, Admin, or Parts)* Basic understanding of repair orders (ROs), op codes, and internal vs. customer pay types* Strong data entry and computer skills* Ability to work in a fast-paced, high volume environment with accuracy* Proven attention to detail and organizational skills* Strong written and verbal communication skills* Ability to prioritize tasks and meet strict deadlines**Preferred Qualifications:*** Experience with DealerTrack DMS and/or Xtime* Familiarity with: + Toyota TIS/ OEM systems + Recall lookup processes (NHTSA, OEM portals)* Experience in used car reconditioning workflow* Knowledge of: + Internal accounting (labor rates, account coding) + Warranty vs customer pay vs internal RO structure* Previous role as: + Service advisor assistant + Warranty Clerk + Service Admin/ Dispatcher**Technical Skills:*** Accurate and efficient data entry (high volume)* Ability to learn and navigate multiple systems simultaneously* Basic excel and email communication proficiency* Ability to interpret vehicle information (VIN, mileage, stock numbers)**Benefits:*** Medical* Dental* Vision* Vacation* Paid Holidays* PTO/WPSL* FSA/DCA* 401(k) Participation* Disability insurance* Life insurance* Accident insurance* Identity protection insurance