Service Billing Support

SCR; Saint Cloud (MN); On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

Profit sharing (5-10%)

Health insurance

Free dental insurance

Vision insurance

Company-paid life insurance

Voluntary benefits

401(k) retirement savings

PTO & holidays

Job summary

SCR, a family-owned and operated Midwest leader in refrigeration and HVAC, is seeking a Billing Clerk to join our service department in Minnesota. You will handle service billings, review orders for accuracy, maintain customer records, and process invoices while supporting customers and internal teams.

We value accuracy, strong communication, and the ability to work independently in a fast-paced environment.

Qualifications

• Strong written and verbal communication.
• Proficient in Excel, Word, and Outlook.
• Ability to work independently.
• Detail oriented and accurate.
• Excellent organizational and time management skills.

Responsibilities

• Process service department billings including time and materials, service contacts, and blanket maintenance billings.
• Review work orders for accuracy and timely processing. Check to make sure all parts and labor hours are listed. Verify discounts, markup, and PO requirements as per customer billing.
• Update and maintain customer database.
• Monitor refrigerant and ensure entries in appropriate systems.
• Process invoices for customers including online input or emailing invoices.
• Check invoices for profitability and communicate discrepancies to the service manager.
• Handle service-related customer calls regarding invoices or statements.
• Run reports as needed by manager for customer billing information.
• Back up receptionist during lunch, breaks, and vacations.
• Perform other duties as assigned by supervisor.

Skills

Communication skills

MS Office

Problem solving

Attention to detail

Time management

Education

High school diploma

Job description

About SCR:

SCR has been family-owned and operated since 1957 and is the Midwest's leader in commercial refrigeration, HVAC, building automation, and food service design, installation, and maintenance. Serving Minnesota, Wisconsin, North Dakota, South Dakota, Iowa, and beyond, we've built a reputation for quality, reliability, and service excellence.

At SCR, our employees are more than a team, they're family. We provide opportunities for personal and professional growth, because we know that happy employees create happy customers.

Our Core Values:

Perseverance / Integrity / Family / Stability / Competency

People and Safety:

At SCR, we believe safety isn't just about rules; it's about people. Our culture of safety is the foundation of how we work. From the field to the office, it is a shared responsibility and a priority at every level of our organization.

Why our team loves working at SCR (Straight from our employees!):

• Family-like culture where you are known, not a number
• We are trusted by ownership
• Awesome bosses
• Leaders who work alongside you
• Co-workers become friends
• Generous profit sharing (5-10%)
• Great medical benefits (SCR pays 90% of employee coverage)
• FREE dental coverage
• Generous paid vacation, holidays, and sick time
• Technology-driven, cutting-edge company
• Strong reputation in the community
• Collaborative, team-oriented environment
• Flexible workplace that supports work-life balance
• Fun, highly anticipated annual Christmas party
• Career growth opportunities

Roles and Responsibilities

• Responsible for service department billings including time and materials, service contacts, and blanket maintenance billings.
• Review work orders for accuracy and timely processing. Check to make sure all parts and labor hours are listed. Check the customer database for the correct discount or markup for parts, truck charges, labor rates, NTE amounts, and PO requirements as per the customer being billed. Verify the accuracy of th description.
• Update and maintain customer database.
• Monitor refrigerant and ensure entry into appropriate systems.
• Process invoices for customers according to their requirements including online input and or emailing invoices.
• Check invoices for profitability relaying any discrepancies back to the service manager.
• Handle service-related customer calls for questions on invoices or statements directing the customer to the right person if unable to assist them.
• Run reports as needed by manager for customer billing information.
• Back up for receptionist for lunch, breaks, and vacations.

Additional Responsibilities

• Perform other duties as assigned by supervisor

Required Skills/Abilities

• Exhibits strong written and verbal communication skills.
• Exhibits excellent proficiency with Microsoft Office programs, including Excel, Word, and Outlook.
• Ability to work independently and resolve practical problems.
• Displays excellent accuracy and ability to pay close attention to detail.
• Excellent organizational and time management skills.

Minimum Requirements

• High School diploma or GED.
• 2-3 years of directly related experience, preferably in a construction environment.

Perks of Joining Our Team:

• People First. Always. We support and invest in our team.
• Annual Profit Sharing: Eligible employees receive 5-10% profit sharing each year based on company performance.
• Health Insurance: Excellent, high-quality medical coverage with multiple plan options to fit your needs.
• Free Dental Insurance: SCR covers 100% of dental premiums for employees and their families.
• Vision Insurance: Affordable vision coverage for employees and families.
• Company-Paid Life Insurance: SCR provides life insurance coverage for employees and all their dependents.
• Voluntary Benefits: A wide range of optional benefits including life insurance, disability coverage, accident and critical illness plans, identity protection, and more so you can tailor your coverage to your needs.
• Retirement Savings: 401(k) Retirement Savings.
• Paid Time Off & Holidays: Competitive PTO allowance plus paid holidays.

EEO/AA/M/F/Vets/Disabled