Biller

Smart Care Equipment Solutions; Avon Lake (OH); On-site; USD 42,000 - 52,000; Full time

Job summary

Total Line Refrigeration, a Smart Care Company, is seeking an experienced Biller to accurately review service tickets, verify labor/travel/parts pricing, and prepare customer invoices. You will coordinate with technicians and managers to clarify details before billing and ensure on-time invoice submission.

Strong organizational and communication skills are essential, with 2+ years in billing or office work and proficiency in Google/Office tools.

Qualifications

• Associate degree or higher in a related field.
• 2+ years of experience in billing or related field.
• Experience with office software and billing systems.

Responsibilities

• Review service tickets for accuracy and billing readiness.
• Verify labor hours, travel, parts, and materials pricing.
• Submit invoices to customers and respond to inquiries.
• Monitor accounts receivable and follow up on overdue invoices.

Skills

Organization

Communication

Problem-solving

Analytical skills

Independent

Education

Associate’s degree or higher in a related field

Tools

Google

Microsoft Office

Workday

Job description

Total Line Refrigeration a Smart Care Company is looking for an experienced Biller

A Day in the Life:

• Review completed service tickets from the technician for accuracy.
• Verify that labor hours, travel time, parts, and materials are correctly documented and priced.
• Coordinate with technicians, service managers, and dispatchers to clarify job details before billing.
• Work with parts/warehouse teams to confirm costs and usage of materials.
• Communicate with leadership on billing trends, delays, or disputes.
• Apply correct billing rates according to customer contracts, pricing agreements, or master service agreements (MSAs).
• Ensure invoices comply with customer requirements, e.g., purchase order numbers, special formatting, and not to exceed limits (NTE).
• Generate and send invoices to customers in a timely manner.
• Submit billing through customer portals or third-party platforms when required.
• Respond to customer inquiries about invoices, charges, or account statements.
• Monitor accounts receivable and follow up on overdue invoices.
• Work with customers to resolve payment issues or disputes.
• Support audits by providing detailed billing records and backup documentation.

Organizational Core Competencies:

• Perform all duties with integrity, safety, and a professional mentality
• Promote a positive and inclusive work/team environment
• Communicate all program deficiencies and improvements
• Report all non-conforming work
• Ensure effective communication
• Demonstrate discretion, confidentiality, and good judgment when dealing with sensitive company, personnel, and client information
• Foster collaboration and communication

Education Requirements:

• Associate’s degree or higher in a related field.

Years of Experience:

• 2+ years of experience in the related field required
• 2+ years of office experience required

Systems:

• Proficient with Google and Microsoft Office Suite products (Excel, Word)
• General computer operation and literacy required
• Experience with Workday preferred

Soft Skills:

• Excellent organizational and communication skills
• Ability to interface with cross-functional teams and all levels of personnel/management
• Strong problem-solving and analytical skills
• Able to work independently, managing multiple responsibilities (i.e., self-starter, self‑motivated)
• Solid organization and time management skills

  Schedule/Essential Physical Functions Disclaimer as applicable:

  The schedule and essential physical functions described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

  Reasonable accommodations may be made to enable individuals with disability to perform the essential functions.

  • Sitting for long periods of time (3-4 hours)
  • Working in front of computer screens for up to 8-10 hours.

  Safety/Drug Screening:

  • Capability to pass background checks and initial drug screening
  • Valid driver’s license

  About Smart Care

  Smart Care is a national repair and service provider for commercial foodservice, refrigeration, and cold storage equipment. Our offering of comprehensive mechanical services includes hot side cooking equipment, stand‑alone refrigeration, specialty coffee and beverage, complex rack refrigeration and HVAC. Smart Care is an Equal Employment Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other protected class status. All qualified individuals are encouraged to apply. If you need a reasonable accommodation with respect to Smart Care’s application or hiring process due to a disability, please contact the Human Resources department at [e-mail].

  Smart Care is a national repair and service provider for commercial foodservice, refrigeration, and cold storage equipment. Our offering of comprehensive mechanical services includes hot side cooking equipment, stand‑alone refrigeration, specialty coffee and beverage, complex rack refrigeration and HVAC. Our strong reputation and leading customer service stems from our high-quality technician base, breadth of services and quick response times. We are OEM-agnostic with the ability to service more than 10,000 types of equipment – giving you a valuable, single source provider to all your kitchen and refrigeration equipment needs. As we continue to build upon our foundation of world class technicians and national coverage, it is centered around how to better serve our broad range of customers – from grocery to restaurants, from corporate dining to hospitality, from large entertainment venues to higher education, from cold storage to convenience stores, from healthcare to casinos.