Service Billing Specialist

Andy J Egan Co.; Grand Rapids (MI); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Competitive pay

Employer-funded insurance

PTO & holidays

401(k) match

EAP

Award recognition

Job summary

Andy J Egan Co. is seeking a motivated Service Billing Specialist / Administrative Assistant to support billing, contracts administration, and project documentation in Grand Rapids, MI.

This in-person role requires strong organizational skills and attention to detail in a fast-paced construction environment. The successful candidate will handle customer invoices, coordinate with Service Managers and technicians, and ensure accurate records and timely reporting.

Qualifications

• High school diploma or equivalent required; business or accounting education is a plus.
• Experience in construction, mechanical contracting, service operations, or a related industry is preferred.
• Experience with Sage Software is preferred but not required.

Responsibilities

• Prepare and process customer invoices accurately and timely for service and construction work.
• Communicate professionally with customers regarding billing inquiries, service requests, and project-related matters.
• Assist with the administration of contracts, subcontracts, and project documentation.
• Prepare, track, and process change orders.
• Maintain accurate records and support reporting requirements.
• Provide administrative support to Service Managers, Technicians, and project personnel.
• Collaborate with internal departments to ensure efficient workflow, project support, and customer satisfaction.

Skills

Organizational skills

Time management

Multitasking

Verbal communication

Written communication

Attention to detail

Customer service

Education

High school diploma or equivalent

Business or accounting education

Tools

Sage Software

Job description

Since 1919, Egan has been the mechanical contractor that West Michigan construction managers and building owners depend on for the highest quality work.Egan is dedicated to hiring individuals who understand the importance of safety, instill integrity in all aspects of their lives, are passionate about what they do and committed to providing value to our customers.We are looking for a motivated and detail-oriented Service Billing Specialist / Administrative Assistant to join our team and support the administrative, billing, and financial functions that help drive successful service operations and project execution. The ideal candidate will thrive in a fast-paced construction and mechanical services environment, possess strong organizational and problem-solving skills, and demonstrate the ability to manage multiple priorities while maintaining accuracy and attention to detail. If you are looking for an exciting opportunity to join a growing team, we’re interested in meeting you.

Duties:

• Prepare and process customer invoices accurately and in a timely manner for service and construction-related work.
• Communicate professionally with customers regarding billing inquiries, service requests, and project-related matters.
• Assist with the administration of contracts, subcontracts, and project documentation.
• Prepare, track, and process change orders.
• Maintain accurate records and support reporting requirements.
• Provide administrative support to Service Managers, Technicians, and project personnel.
• Collaborate with internal departments to ensure efficient workflow, project support, and customer satisfaction.

Skills & Experience:

• High school diploma or equivalent required; additional business or accounting education is a plus.
• Previous experience in construction, mechanical contracting, service operations, or a related industry is preferred.
• Experience with Sage Software is preferred but not required.

Requirements:

• Strong organizational, time management, and multitasking abilities.
• Excellent verbal and written communication skills.
• Detail-oriented with a commitment to accuracy and customer service.
• Proficiency in Microsoft Office Suite, including Excel and Word.
• Ability to work independently while contributing positively to a team environment

Schedule:

• Monday – Friday, Full-Time
• Typical hours: 7:30am - 4:30pm
• Headquarters: Grand Rapids, MI (In-Person Role)

Benefits:

• Competitive base pay
• 100% Employer-funded Medical & Dental insurance premiums
• Comprehensive health coverage plan (Medical, Dental, Vision, Disability, Life Insurance)
• Paid time off (PTO) & Holidays
• 401(K) with company match
• Corporate Chaplain and Employee Assistance Program
• Best and Brightest “Best of the Best” Elite Award Winner - 6 Years Running