Service & Billing Coordinator

Fairbanks Scales; Bellingham (MA); On-site; USD 42,000 - 64,000; Full time

Job summary

Fairbanks Scales is seeking a Service Administrator to provide administrative and customer service support to our Customer Service Center. You will handle calls, inquiries regarding invoices and billing, and input billing data while coordinating orders and scheduling technicians.

Key duties include processing orders with Metrix software, generating work orders, managing accounts payable invoices, and maintaining inventory and vendor relations.

Qualifications

• This position requires a high school diploma or equivalent.
• Minimum one year of directly related work experience.
• Proficient in Microsoft Office (Excel, Word, Outlook) and strong communication skills.
• Strong attention to detail and problem-solving abilities.
• Ability to organize and prioritize multiple tasks.
• Ability to develop and maintain business relationships.

Responsibilities

• Answer incoming calls and direct to the appropriate party.
• Handle customer inquiries on invoices, billing, and product information.
• Collect past-due invoices.
• Input billing data and process orders with Metrix.
• Generate and complete quality work orders.
• Process inter-division billing and DOT-required files.
• Enter, track, and verify commissions via Quarterly Commission Report.
• Use Open Order Report weekly and schedule technicians accordingly.
• Review and process Accounts Payable invoices.
• Maintain part inventory and vendor relationships.
• Maintain quotation log and manage literature/office supplies.
• Maintain current DOT driver qualification files.

Skills

MS Office (Excel, Word, Outlook)

Attention to detail

Problem-solving

Communication skills

Organization & prioritization

Relationship building

Education

High school diploma

Tools

Metrix Software

Job description

Fairbanks Scales is seeking a Service Administrator to provide administrative and customer service support to our Customer Service Center. You will handle calls, inquiries regarding invoices and billing, and input billing data while coordinating orders and scheduling technicians.

Key duties include processing orders with Metrix software, generating work orders, managing accounts payable invoices, and maintaining inventory and vendor relations.