Service BDC & Warranty Specialist

Uftring Montgomery Chevrolet Cadillac; Peoria (IL); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Monthly bonuses

Job summary

Uftring Auto Group in Peoria, IL is hiring a Service BDC/Warranty Administrator to support our Service growth by managing customer calls, scheduling appointments, and processing warranty claims.

The role is full-time, with an annual salary of $45,000 to $60,000 plus monthly bonuses, and the opportunity to advance within a long-standing, award-winning team. Schedule: Monday through Friday.

Qualifications

• Customer service, call center, or dealership experience preferred.
• Strong communication and phone skills.
• Positive attitude and professional demeanor.
• Excellent organizational and multitasking abilities.
• Well versed in warranty coverage and guidelines.
• Basic technical background and understanding of mechanical repairs.
• Knowledge of alternate transportation procedures.

Responsibilities

• Answer incoming Service appointment calls and online inquiries promptly and professionally
• Schedule, confirm, and reschedule Service appointments
• Communicate with customers via phone, text, and email
• Help maintain high appointment show rates and customer retention
• Follow dealership scripts, processes, and communication standards
• Maintain relationships with factory reps and staff members
• Stay well versed on warranty coverage
• Maintain warranty receivables within factory and dealership guidelines
• ALL warranty claim repair orders are to be closed upon submission
• Maintain warranty rejection rate below zone average
• Additional Service and Parts administrative duties as assigned

Skills

Customer service experience

Communication skills

Organizational skills

Warranty knowledge

Mechanical background

Call center experience

Job description

Uftring Auto Group in Peoria, IL is hiring a Service BDC/Warranty Administrator to support our Service growth by managing customer calls, scheduling appointments, and processing warranty claims.

The role is full-time, with an annual salary of $45,000 to $60,000 plus monthly bonuses, and the opportunity to advance within a long-standing, award-winning team. Schedule: Monday through Friday.