Service BDC Specialist - Growth, Training & Benefits

Oakes Kia; North Kansas City (MO); On-site; USD 39,000 - 65,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

401(k) with company match

Paid time off + paid holidays

Employee discounts

Career growth across multiple stores

Tuition reimbursement

Community involvement and volunteerOp

Locally owned and operated

Job summary

Oakes Auto Group in North Kansas City, MO is seeking a Service BDC Agent to support the service department through inbound and outbound customer communication, appointment scheduling, and follow-up. The role emphasizes customer satisfaction, service traffic, and teamwork within a fast-paced dealership environment.

Established in 2010, Oakes Auto Group is family-owned, locally operated, and offers growth opportunities across multiple stores.

Qualifications

• Valid driver's license with a clean driving record.
• Ability to pass a standard background check.
• Strong reliability and consistent attendance.
• Basic computer skills and willingness to learn new systems.
• Previous customer service, BDC, call center, or dealership experience preferred but not required.

Responsibilities

• Answer inbound service calls and assist customers with scheduling appointments.
• Make outbound calls to support service retention, appointment follow-up, missed appointment recovery, and customer communication.
• Support customer satisfaction initiatives, CSI goals, and dealership service processes while maintaining professionalism during all customer interactions.
• Assist with appointment confirmations, special order parts communication, and administrative follow-up tasks.
• Work closely with the service department team to support daily operations and adapt to changing responsibilities throughout the day.
• Assist in professionally de-escalating upset customer situations and helping provide positive service experiences.

Job description

Oakes Auto Group in North Kansas City, MO is seeking a Service BDC Agent to support the service department through inbound and outbound customer communication, appointment scheduling, and follow-up. The role emphasizes customer satisfaction, service traffic, and teamwork within a fast-paced dealership environment.

Established in 2010, Oakes Auto Group is family-owned, locally operated, and offers growth opportunities across multiple stores.