Service BDC Specialist – Fast-Paced Auto Support

Sonic Automotive; Merrifield (VA); On-site; USD 24,796 - 27,552; Full time

Job summary

Sonic Automotive's BMW Fairfax dealership is seeking a BDC Associate Fixed Ops to generate service appointments and respond to customer inquiries online. The role uses CRM tools and lead management to manage inquiries and maintain high service standards.

Office location is at BMW Fairfax within the Sonic Automotive family. Compensation is $18–$20 per hour with full-time hours and internal training provided.

Qualifications

• Excellent verbal and written communication skills.
• Ability to work independently and as part of a team in a fast-paced environment.
• Ability to work in a call center environment.
• Strong organizational and time management skills.
• Ability to read and comprehend rules, regulations, policies and procedures.

Responsibilities

• Respond to internet inquiries with courtesy, accuracy and professionalism.
• Promptly and accurately enter all customer inquiry data into the CRM.
• Generate service appointments.
• Conduct phone surveys to assess customer preferences and quality of experience.
• Effectively utilize lead management tools.
• Compile all necessary reports, forms and other documentation on a timely basis.
• Perform cashier duties as requested.
• Perform other job-related duties as assigned.
• Exhibit ethical behavior, provide the highest degree of customer satisfaction and be honest in all aspects of dealing with customers.

Skills

Verbal and written communication

Independent and team work

Call center environment

Organization and time management

Reading and comprehension of rules/pol

Job description

Sonic Automotive's BMW Fairfax dealership is seeking a BDC Associate Fixed Ops to generate service appointments and respond to customer inquiries online. The role uses CRM tools and lead management to manage inquiries and maintain high service standards.

Office location is at BMW Fairfax within the Sonic Automotive family. Compensation is $18–$20 per hour with full-time hours and internal training provided.