Service BDC Representative

Boucher Automotive Group; Racine (WI); On-site; USD 34,000 - 42,000; Full time

Benefits offered by this job

Paid vacation

Health insurance

Dental insurance

Vision insurance

401k with employer match

Job summary

Frank Boucher Chevrolet Cadillac of Racine is seeking a Service BDC Representative to join its busy service department. The role involves scheduling service appointments, managing the calendar, and communicating with customers by phone, chat, and email.

No prior dealership experience is required and training is provided. You will need excellent customer service, strong communication, basic Windows Office skills, and the ability to multi-task in a fast-paced environment.

Qualifications

• High level of customer service and professionalism.
• Strong communication skills for phone, chat, email.
• Basic working knowledge of Windows Office; quick learner of vendor portals.
• Must be 18+ with a valid driver's license and solid driving record.

Responsibilities

• Receive and schedule incoming calls for service appointments.
• Maintain service calendar and coordinate with Service Advisors and Parts/Rental.
• Answer customer inquiries via chat, email, and phone.
• Follow up on declined services and schedule follow-up appointments.
• Proactively contact existing customers to set up service/recall appointments.
• Follow up with customers on ordered/back-ordered parts and schedule receiving.

Skills

Customer service

Communication skills

Windows Office basics

Multi-tasking

Tools

Vendor portals

Job description

Frank Boucher Chevrolet Cadillac of Racine is looking to hire a Service BDC Representative

POSITION:

Frank Boucher Chevrolet Cadillac of Racine is actively looking to hire a Service BDC Representative for their busy, fast-growing service department. Job responsibilities include:

• Receive and schedule incoming calls for service appointments.
• Maintain the service appointment scheduling calendar while coordinating with Service Advisors and the Parts / Rental Department.
• Answer customer inquiries via chat, email, and phone.
• Follow up on customer declined services; schedule follow-up appointments for services not performed.
• Proactively contact existing customers to set up required service and/ or recall appointments.
• Follow up with customers on all ordered or back-ordered parts while scheduling for receiving.

REQUIREMENTS:

All candidates must manifest the highest level of customer service. Must have strong communication skills and be comfortable working in a fast-paced environment. Must have a basic working knowledge of Windows Office, along with the ability to learn vender programs/portals quickly and efficiently. All candidates must be 18, with a valid driver’s license and an excellent driving record. Must be responsible, dedicated to arriving on time, hard-working, and have the ability to multi-task. Drug testing required. This is an entry-level position. No prior car / dealership experience is required. Willing to train the right candidate.

WISCONSIN’S LARGEST:

Boucher has consistently moved up in rank on Automotive News’ annual list of Top 100 Largest Dealership Groups year after year. The Boucher Group is now ranked among the Top 75 Dealership Groups in the nation!

WORKPLACE:

The Boucher Group has been a mainstay in The Milwaukee Journal Sentinel's Top 100 Work Places for the past 12 years. We have earned an A+ rating from the Better Business Bureau.

BENEFITS:

We offer a strong benefits package including paid vacation, health insurance, dental insurance, vision insurance, 401k with employer match, etc.

FAMILY OWNED & OPERATED:

Since our start in 1977, The Boucher Group has been and always will be a family-owned & operated business.

COMMUNITY:

Our organization prides itself on what we give back to the community. We are actively involved with several charities/not-for-profit organizations including but not limited to; Muscular Dystrophy Association, La Causa, Johnetta Borum, JDRF, Vince Lombardi Charitable Funds, Bobbi-Nick Voss Charitable Funds, I Back Jack, Disabled Veterans, Fisher House, and several more.