Service BDC Receptionist & Scheduler

Kendall Cadillac; Eugene (OR); On-site; USD 27,000 - 34,000; Full time

Benefits offered by this job

Competitive Paid Time Off

Career path development opportunities

Discounts on parts, service andVehicle

Discounts on parts, service andVehicle

Discounts on parts, service andvehicle

Medical, Dental and Vision insurance

Paid Life insurance

401(k) plan w/ Fidelity

Accident and Illness supplementalplans

Job summary

Kendall Toyota of Eugene is seeking a Service BDC Receptionist to join the service team. The role focuses on outreach to customers, scheduling service appointments, and maintaining accurate records in our system.

We offer a fast-paced, customer-centered environment with competitive pay and benefits, and opportunities for career development within Kendall Auto Group’s Pacific Northwest operations.

Responsibilities

• Make outbound calls to prospective customers (75-125 calls per day total).
• Contact customers to schedule service appointments. Determine customer service needs quickly, politely and accurately.
• Use telephone, email and other means to communicate with customers and vendors.
• Answer telephones consistent with company standards; provide information to callers and route calls.
• Stay knowledgeable on current service department offers and upsell appointment specials.
• Input and maintain vehicle and customer information in the computer system.
• Perform data entry and general clerical tasks including Excel spreadsheet updates.

Job description

Kendall Toyota of Eugene is seeking a Service BDC Receptionist to join the service team. The role focuses on outreach to customers, scheduling service appointments, and maintaining accurate records in our system.

We offer a fast-paced, customer-centered environment with competitive pay and benefits, and opportunities for career development within Kendall Auto Group’s Pacific Northwest operations.