Kendall Toyota Service BDC Receptionist

Kendall Ford Inc; Eugene (OR); On-site; USD 27,000 - 34,000; Full time

Benefits offered by this job

Paid Time Off

Health insurance

Dental insurance

Vision insurance

401(k) plan

Life insurance

Discounts on parts, service and new/te

Career development

Job summary

Kendall Toyota of Eugene is seeking a Service BDC Receptionist to support the Service team. The role involves making outbound calls, scheduling service appointments, and maintaining accurate records for customers and vehicles.

You will help deliver a high level of customer care in a fast-paced dealership environment. Ideal candidates are detail-oriented, motivated, and able to manage time effectively while using phone, email, and computer systems to serve clients and departments across Kendall

Qualifications

• Experience in a fast-paced service environment.
• Comfort with phone-based outreach and scheduling.
• Accurate data entry with attention to detail.

Responsibilities

• Make outbound calls to prospective customers (75–125 calls/day).
• Schedule service appointments and determine customer needs.
• Communicate with customers and vendors via phone, email, and other channels.
• Answer calls per company standards and route inquiries appropriately.
• Maintain vehicle and customer records in the computer system and perform data entry.

Skills

Customer service

Outbound calls

Data entry

Excel

Time management

Tools

CRM software

Job description

Description

Use your customer service skills, work ethic, motivation, and time management skills to take your career to the next level. Kendall Toyota of Eugene is hiring for a Service BDC Receptionist to join our Service team. At Toyota, our service department is a fast-paced environment serving clients throughout the community. Kendall Auto Group is one of the largest family owned and operated dealers in the Pacific Northwest and premier employer in Eugene.

Some of the benefits of working with Kendall are:

• Competitive pay starting at $27,000-$34,000 per year depending on experience.
• Competitive Paid Time Off
• Career path development opportunities
• Discounts on parts, service and vehicle purchases for you and your immediate family
• Medical, Dental and Vision insurance
• Paid Life insurance
• 401(k) plan w/ Fidelity
• Accident and Illness supplemental plans

Duties and essential job tasks:

• Make outbound calls to prospective customers (75- 125 calls per day total).
• Contact customers to schedule service appointments. Quickly, politely and accurately determines customer service needs.
• Use telephone, email and other means to communicate with customers and vendors.
• Answer telephones consistent with company standards; provide information to callers and route calls.
• Staying knowledgeable on current service department offers. Offering clients service appointment specials that may fit their needs.
• Input and maintain vehicle and customer information in computer system.
• Performs data entry and performs general office clerical tasks including: working within Excel Spreadsheets to document daily client contacts.

Working conditions are primarily indoors spending up to full work shift working on PC, standing and/or walking for short distances throughout work shift, and frequent use of telephone.

Join Kendall Auto Group and START SOMETHING GREAT! We are a family-owned and operated company with auto dealerships in Idaho, Oregon, Montana, Washington and Alaska. Kendall has been selling and servicing vehicles since 1937.

Our mission at Kendall is simple: To deliver an unrivaled customer experience. Through our highly motivated, knowledgeable and caring team of professionals, we pledge to listen to and respect your needs. Doing the right thing means more than selling and servicing vehicles. Our progressive attitude means being exceptional stewards of the communities we operate in. It means going above and beyond every day for the people who mean so much to us – our employees and customers.

Our employees are members of the Kendall family, who share our same goals and passions. Ideal candidates are confident, driven people who are excited to grow and succeed with one of the most successful automotive dealerships in the Pacific Northwest. If you are looking for a rewarding career, we would like to meet you and start something great!