Service Lane Car Buyer - Audi Central Houston

Sonic Automotive; Houston (TX); On-site; USD 20,664 - 23,419; Full time

Benefits offered by this job

401(k) with Company Match

Paid Time Off that Grows with You

Free & Discounted Gym Membership Options

Exclusive Travel Deals on Hotels, Rentals & Airfare

Employee Pricing on Purchases & Leases

Job summary

A leading automotive dealership located in Houston is seeking a full-time Service Lane Car Buyer. This role involves engaging service customers to introduce vehicle buying opportunities, collecting vehicle details, and coordinating with the sales team to present offers. The ideal candidate should have experience in customer-facing roles and possess strong communication skills. Competitive hourly compensation is offered, along with benefits such as a 401(k) match, PTO, an employee pricing program, and gym membership options.

Qualifications

• Prior experience in a customer-facing role such as sales or service advisor.
• Strong ability to engage customers in person and over the phone.
• Valid driver's license with a clean driving record.

Responsibilities

• Engage service drive customers to introduce vehicle buying opportunities.
• Collect vehicle details through customer conversations and data entry.
• Maintain accurate CRM notes and customer statuses.

Skills

Customer engagement

Communication

Sales experience

CRM software proficiency

Organizational skills

Persistence

Job description

Service Lane Car Buyer - Audi Central Houston in Houston, TX at Sonic Automotive

Location: 2120 Southwest Freeway
Houston, TX 77098

Job Type: Sales

Experience: Associate

About

Audi Central Houston isn’t just any dealership — we’re the largest Audi store in the country, housed in a striking 7-story facility and consistently recognized as one of the best.

As a proud Audi Magna Elite Society award winner, we set the standard for excellence in customer experience, volume, and team performance.

If you're looking to grow your career with a top-performing store backed by a world-class brand, this is the place.

Sonic Automotive is a multi-billion dollar Fortune 500 company and one of the largest automotive dealer groups in the country with 100+ dealerships nationwide across 25 brands.

Compensation (Hourly / Commission):

• $15.00 - 17.00 / hour

Job Description

The Service Lane Vehicle Buyer is responsible for growing used vehicle inventory by engaging current service customers and identifying opportunities to purchase vehicles directly from owners while they are in the service drive.

This role focuses on building rapport with guests already visiting the dealership for service, starting natural conversations about vehicle value and selling options, and guiding customers through the appraisal and purchase process. This is an on-site, customer-facing acquisition role that partners closely with the service department and used car management.

Duties & Responsibilities:

• Engage service drive customers during their visit to introduce vehicle buying opportunities
• Start natural, professional conversations with service guests about vehicle value, trade-in options, and selling directly to the dealership
• Follow up with service customers by phone, text, and email to schedule appraisal appointments
• Collect vehicle details through customer conversations, photos, inspections, and data entry into inventory systems
• Partner with Sales Managers to review appraisals and present fair, competitive purchase offers
• Coordinate smooth hand-offs for customers interested in purchasing another vehicle after selling
• Maintain accurate CRM notes, customer statuses, and follow-up activity
• Work closely with service advisors and lane leadership to maximize acquisition opportunities
• Review monthly acquisition goals with management and adjust daily activity to drive results
• Prior experience in a customer-facing role such as sales, BDC, service advisor, receptionist, or dealership support
• Strong ability to engage customers in person, build rapport quickly, and communicate clearly and professionally
• Confident and persuasive communicator, both face-to-face and over the phone
• Highly motivated, persistent, and organized with follow-up and appointment management
• Comfortable using CRM systems and digital tools to track activity and outcomes
• Valid driver’s license with a clean driving record
• Must be authorized to work in the USA
• Ability to pass pre-employment screenings including background check, drug test, and MVR

Preferred Qualifications:

• Automotive purchasing, appraisal, or used vehicle acquisition experience
• Experience working in a service drive or high-volume customer traffic environment

Compensation (Hourly / Commission):

• $15.00 - 17.00 / hour

Schedule

• FULL TIME
• Sundays Always Off
• Saturday Availability Required
• 401(k) with Company Match
• Paid Time Off that Grows with You
• Sundays Always Off
• Closed on Thanksgiving & Christmas
• Employee Pricing on Purchases & Leases
• Free & Discounted Gym Membership Options
• Exclusive Travel Deals on Hotels, Rentals & Airfare
• Career Growth in a Fortune 500 Company

All your information will be kept confidential in accordance with EEO guidelines