Booker/File Clerk - Audi West Houston

Sonic Automotive, Inc.; Houston (TX); Hybrid; USD 25,000 - 28,000; Full time

Benefits offered by this job

401(k) with Company Match

Paid Time Off

Sundays Off

Holiday closures

Employee pricing on purchases & leases

Gym membership options

Job summary

Audi West Houston in Houston, TX is hiring a Booker/Filing Clerk. This role handles cash from customers, records payments, and supports the accounting office while presenting a friendly, professional dealership image.

Key tasks include processing transactions, issuing receipts, and maintaining accurate totals. The position is full-time, with scheduled weekend availability and benefits typical of a Sonic Automotive dealership.

Qualifications

• Experience in a fast-paced dealership or retail environment.
• Ability to handle cash, checks and card payments accurately.
• Strong communication and customer service skills.

Responsibilities

• Receive payments from customers and record on the repair order.
• Provide receptionist duties and assist accounting as needed.
• Maintain accuracy in cash totals and receipts at end of shift.
• Assist multiple departments and respond to customer questions.

Skills

Customer service

Cash handling

Office equipment

Communication

Tools

POS system

Job description

Booker/File Clerk - Audi West Houston in Houston, TX at Sonic Automotive

Location: 15865 Katy Freeway
Houston, TX 77094

Job Type: Customer Service

Experience: Mid-Senior Level

About

Audi West Houston, part of the Sonic Automotive family, isn’t just any store - home to a state-of-the-art facility built to deliver the ultimate customer and teammate experience.

If you’re ready to take your career to the next level with one of the nation’s premier BMW dealerships, this is the place.

Sonic Automotive is a multi-billion dollar Fortune 500 company and one of the largest automotive dealer groups in the country with 100+ dealerships nationwide across 25 brands.

Compensation (Hourly):

• $18-$20 / hour

Job Description

Purpose:

The Booker/Filing Clerk receives cash from customers and employees in payment for goods and services and records the amount received in an accurate manner. He/she is sometimes the customer’s last contact with the dealership and therefore, must represent the dealership in a friendly, professional manner. The cashier provides assistance to the accounting office as directed on an individual task basis.

Duties and Responsibilities:

• Calculate the customer’s bill using the dealership’s computer system.
• Receive cash, checks and credit card payments from customers and record the amount received on the repair order and/or counter ticket.
• All personal checks are to be guaranteed. Any checks failing to guarantee must be approved by management.
• Make change accurately and issue receipts to customers. Have every repair order signed by the customer at time of payment.
• Ascertain and record totals of counter tickets and repair orders and verify against all cash, checks and credit card payments on hand at end of shift.
• Work with department managers to keep abreast of new products and services offered by the dealership and any changes in price.
• Refer customers who have additional questions (e.g. questions about their repair order) to the service advisor or other appropriate individual.
• Handle customer complaints with integrity and poise and take or refer the complaining customer to the appropriate individual for further communication.
• Give cash refunds accurately to customers for approved returned merchandise.
• Maintain service files timely.
• Perform receptionist duties as requested.
• Perform other duties as assigned by management.
• Must follow all company safety policies and procedures and immediately report any and all accidents to a manager or supervisor.
• Ability to read and comprehend instructions and information.
• Basic skills with computer and other office machines (copier, credit card machine, telephone, adding machine) necessary to perform the cashiering/clerical duties.
• Professional personal appearance.
• Ability to work well with customers and present a friendly, helpful attitude at all times.
• All applicants must be authorized to work in the USA
• All applicants must perform duties and responsibilities in a safe manner
• All applicants must be able to demonstrate ability to pass pre-employment testing to include background checks, MVR, drug test, credit report, and valid driver license

Preferred Qualifications:

• Familiarity with multiple automotive brands and factory warranty procedures.
• Experience assisting multiple departments in a dealership setting.

Compensation (Hourly):

• $18-20 / hour

Schedule:

• FULL TIME
• Sundays Always Off
• Saturday Availability Required
• 401(k) with Company Match
• Paid Time Off that Grows with You
• Sundays Always Off
• Closed on Thanksgiving & Christmas
• Employee Pricing on Purchases & Leases
• Free & Discounted Gym Membership Options
• Exclusive Travel Deals on Hotels, Rentals & Airfare
• Career Growth in a Fortune 500 Company

All your information will be kept confidential in accordance with EEO guidelines