Service BDC Agent - Concord Honda

Sonic-Automotive; Concord (CA); On-site; USD 22,000 - 31,000; Full time

Job summary

Concord Honda in Concord, CA is seeking a Service BDC Agent to generate service appointments and deliver a premium customer experience. You will respond to internet inquiries, enter data into CRM, and help manage inquiry flow.

The role requires experience in high-volume call centers or commission-based work, strong phone interpersonal skills, and the ability to work independently and with a team. Eligibility to work in the USA and successful pre-employment checks are required.

Qualifications

• Experience in a high-volume call center or commission-based role.
• Excellent interpersonal skills over the phone.
• Goal-driven to meet and exceed appointment goals.
• Ability to work independently and as part of a team in a fast-paced environment.
• Strong organizational and time management skills.
• All applicants must be authorized to work in the USA.
• Must be able to pass pre-employment testing including background checks, MVR, drug test, and valid driver license.

Responsibilities

• Respond to internet inquiries with courtesy, accuracy and professionalism.
• Enter all customer inquiry data into the CRM.
• Generate service appointments.
• Conduct phone surveys to assess customer preferences and quality of experience.
• Effectively utilize lead management tools.
• Compile all necessary reports, forms and other documentation on a timely basis.
• Perform other job-related duties as assigned.
• Exhibit ethical behavior and maintain high customer satisfaction.

Skills

Call center experience

Interpersonal skills

Appointment goals

Teamwork

Time management

Work authorization USA

Background/MVR/drug test

BDC automotive experience

Job description

• SHL Package: Sonic Customer Service and Admin
• Dealership: 403 - Concord Honda
• Compensation: up to USD 19.00 - hourly

Company Description

Concord Hondais one of the fastest growing brands within the automotive industry. We are building a business based on doing things the right way. From the way we treat our guests, take pride in our work and share opportunities for our employees to grow as we grow. We are proud of what we're doing here and would love to tell you about our opportunities!

Salary: $19.00 per hour

Our associates are happy to work here because:

• We boast the lowest turnover in the industry.
• We provide award winning training (Training Magazine Top 125, and Brandon Hall Awards).
• We are committed to developing and promoting within the company.
• Our benefits are extremely competitive with Medical, Dental, Vision, HSA, 401k and PTO.
• We encourage peer to peer teamwork and recognition.
• Special benefits to purchasing and leasing a car.
• Personal Automotive Concierge Service.

If you want to find out more about the types of jobs we have here, we've highlighted a few.

We're proud of what we're doing here. Come and join us!

Job Description

The Service BDC Agent is responsible for generating services appointments with customers that contact the dealership via the internet. They deliver a premium customer experience by responding to customer inquiries in a prompt, professional, accurate and courteous manner. This highly accountable position uses lead management tools, CRM software and the internet to manage inquiry flow, update customer files, and closely track customer interest. The role will be trained to understand all products and services offered, will become knowledgeable of inventory as well as financing and incentive programs.

Duties and Responsibilities:

• Respond to internet inquiries with courtesy, accuracy and professionalism.
• Promptly and accurately enter all customer inquiry data into the CRM.
• Generate services appointments.
• Conduct phone surveys to assess customer preferences and quality of experience.
• Effectively utilize lead management tools.
• Compile all necessary reports, forms and other documentation on a timely basis.
• Perform other job-related duties as assigned.
• Exhibit ethical behavior, provide the highest degree of customer satisfaction and be honest in all aspects of dealing with customers.

Qualifications

• Previous experience in either a high-volume call center environment or commission driven role.
• Excellent interpersonal skills over the phone.
• Goal-driven to meet and exceed store appointment goals.
• Ability to work independently and as part of a team in a fast paced environment
• Strong organizational and time management skills
• All applicants must be authorized to work in the USA.
• All applicants must be able to demonstrate ability to pass pre-employment testing to include background checks, MVR, drug test, and valid driver license.

Preferred Qualifications:

• Previous BDC experience for an automotive dealership

Additional Information

(This Position has a Pay Scale consisting of the following elements and ranges. Wages include Base Hourly Compensation of $19.00.)

Schedule:

• Full Time
• Monday through Saturday availability
• Sundays off

It's time to make the most important move of your career. From our cooperative, team-based approach, to our more than 1,000 internal advancements each year, it's easy to see the difference. When you join our organization, you'll enjoy comprehensive training, competitive compensation, and unparalleled benefits. Simply put, you'll experience the best that a career in the automotive industry has to offer.

All your information will be kept confidential according to EEOC guidelines.