Service Attendant (Hospitality Services)

The Mather in Tysons; Tysons (VA); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Generous paid time off (PTO) program

401(k) employer match

Subsidized parking

Wellness Spending Account

Job summary

The Mather in Tysons is seeking a dedicated Service Attendant to enhance the daily experience of residents through various responsibilities, including setting up event spaces, assisting with audio/visual needs, and ensuring resident safety with timely responses. This full-time position requires strong customer service abilities, proficiency in MS Outlook, and effective prioritization skills. Competitive benefits are included, making it an attractive opportunity for those looking to join a supportive team in the hospitality sector.

Qualifications

• Strong customer service skills essential for interacting with residents.
• Comfort using Microsoft Outlook and related technology for operations.
• Ability to prioritize and manage multiple responsibilities effectively.

Responsibilities

• Set up and reset rooms for events.
• Assist residents with lockouts and well-being checks.
• Deliver items and packages efficiently.
• Complete room reservations and coordinate with services.
• Respond to urgent requests via radio promptly.
• Act as back-up support for concierge desk.

Skills

Customer service

MS Outlook

Organizational skills

Education

High School graduate

Tools

Work order software systems

Job description

Service Attendant (Hospitality Services)

The Mather (Tysons, VA)

We’re seeking a Service Attendant to join our team at The Mather Tysons in Tysons, Virginia. In this role, you’ll help create a seamless daily experience for residents by supporting Resident Engagement and Resident Services/Concierge through a wide range of hands‑on responsibilities—setting up and resetting rooms for programs and events (tables, chairs, furniture, décor/theme items), assisting with audio/visual set‑ups (movies, virtual meetings, presentations), completing room reservations and coordinating work orders, and responding promptly to radio requests. You’ll also support resident needs through well‑being checks and assistance with lockouts, while handling package and item delivery and serving as a back‑up to the concierge desk for break relief or unexpected coverage needs. Success in this role requires strong customer service, comfort using Microsoft Outlook, resident‑facing apps, and related work order/technology systems, and the ability to prioritize multiple demands in a fast‑moving environment.

This position is full-time. Weeknight, weekend and holiday availability is required

ESSENTIAL FUNCTIONS

• Setting and resetting rooms for programs and events; including tables, chairs and miscellaneous furniture items; audio visual equipment and laptop computers as needed; decorative or theme items, etc.
• Assisting residents with lockouts and conducting well‑being checks; analyzing the situation and subsequently addressing residents’ needs in a timely, professional manner and taking appropriate steps to ensure their safety and satisfaction
• Carrying and delivering items and packages
• Using Microsoft Outlook, the resident app, and a variety of other software and technology, complete room reservations and coordinate work orders for assistance by other experience centers (such as building services, housekeeping and culinary services)
• Responds in a timely manner to radio requests requiring immediate attention
• Functions as back‑up to concierge desk staff to provide relief during break periods or in other emergency or unforeseen situations such as call offs or other unplanned absences
• Assisting Resident Engagement experience center with special events
• Assist with audio/visual set ups such as movies, virtual meetings and presentations

QUALIFICATIONS AND SKILLS

Required:

• High School graduate
• Ability to utilize MS Outlook and work order software systems
• Ability to prioritize and organize multiple demands on time and projects.

Mather offers a competitive benefits package.*

Team members are eligible for:

• A generous paid time off (PTO) program including vacation days/personal days, sick days, and holidays. This is an “earn-as-you-go” plan that rolls over year to year, offering long‑and short‑term flexibility.
• A 401(k) program with per pay‑period employer match and annual employer contribution (available to those age 21 or better)
• Convenient, subsidized parking (or public transportation for certain locations)
• Wellness Spending Account: up to $300 available annually for Wellness related expenses such as gym memberships, financial planning, etc.

Benefits-eligible team members can take advantage of:

• Medical, dental, and vision plans
• Adoption Assistance Reimbursement
• Tuition reimbursement for continuing education
• Extended illness benefits
• Employee wellness programs
• Short‑ and long‑term disability insurance
• Life insurance is available to benefit eligible team members.

*Benefits are subject to change without notice. Benefits details dependent on employment status.

The Mather is located at 7929 Westpark Drive, Tysons.

Mather is an equal opportunity/affirmative action employer committed to an inclusive workforce. Candidates will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, marital status, veteran status, sexual orientation, genetic information, or any other protected characteristic under applicable law.