Service Assurance Agent

Federal Express Corporation; Meridian (ID); On-site; USD 22,000 - 30,000; Full time

Job summary

Federal Express Corporation is seeking personnel to analyze root causes to improve service and provide actionable solutions. You will support the service assurance network, participate in quality improvement, and handle inventory tracking, deployment, and maintenance for devices and software.

Requires a high school diploma/GED and at least 18 months of FedEx experience, plus the ability to complete required training. E-Verify participation and accommodations are provided.

Qualifications

• High school diploma/GED required.
• 18 months FedEx experience required.
• Ability to complete all basic and currency training.

Responsibilities

• Focuses on root cause analysis to improve service.
• Provides feedback to management.
• Offers solutions and actions to solve operational problems.
• Promotes and supports the service assurance network and quality improvement process in all facets of the operations.
• Provides inventory tracking, deployment, maintenance support for devices, equipment and software.
• Performs other duties as assigned.

Education

High school diploma/GED

Tools

Cosmos

GNSL

FAMIS

IMS

TSO

CMS

Job description

Focuses on root cause analysis to improve service, provides feedback to management, offers solutions and actions to solve operational problems. Promotes and supports the service assurance network and quality improvement process in all facets of the operations. Provides inventory tracking, deployment, maintenance support for devices, equipment and software. Performs other duties as assigned.

High school diploma/GED Eighteen (18) months FedEx experience. Ability to complete all basic and re currency training. Knowledge of FedEx operations features of service. Knowledge of mainframe and web-based applications, i.e. Cosmos, GNSL, FAMIS, IMS, TSO, CMS, etc. Must be proficient with PC applications including word processing, spreadsheets, databases and graphics.

Pay Transparency

Pay: $19.34

Additional Details

TBD by Hiring Manager

Federal Express Corporation is an Equal Opportunity Employer including, Vets/Disability.

Reasonable accommodations are available for qualified individuals with disabilities throughout the application process. Applicants who require reasonable accommodations in the application or hiring process should contact [e-mail].

Applicants Have Rights Under Federal Employment Laws

• Know Your Rights
• Pay Transparency
• Family and Medical Leave Act (FMLA)
• Employee Polygraph Protection Act

E-Verify Program Participant: Federal Express Corporation participates in the Department of Homeland Security U.S. Citizenship and Immigration Services’ E-Verify program (For U.S. applicants and employees only).