Service Assurance Agent

FedEx Logistics; King of Prussia (PA); On-site; USD 24,000 - 34,000; Full time

Job summary

FedEx Logistics in King of Prussia, PA, seeks a team member to drive root-cause analysis for service improvement and to support the service assurance network. The role provides management feedback and actionable solutions for operational issues while handling inventory, deployment, and maintenance of devices, equipment and software.

Required qualifications include a high school diploma/GED and 18 months of FedEx experience, knowledge of FedEx operations features, and experience with

Qualifications

• High school diploma or GED required.
• 18 months FedEx experience.
• Knowledge of FedEx operations features of service.
• Experience with mainframe and web-based applications (Cosmos, GNSL, FAMIS, IMS, TSO, CMS).
• Proficient with PC applications (word processing, spreadsheets, databases, graphics).

Responsibilities

• Focuses on root cause analysis to improve service and performance.
• Provides feedback to management and develops solutions to operational problems.
• Promotes and supports the service assurance network and quality improvement processes.
• Provides inventory tracking, deployment and maintenance support for devices, equipment and software.
• Performs other duties as assigned.

Education

High school diploma/GED

Tools

Cosmos

GNSL

FAMIS

IMS

TSO

CMS

Job description

Focuses on root cause analysis to improve service, provides feedback to management, offers solutions and actions to solve operational problems. Promotes and supports the service assurance network and quality improvement process in all facets of the operations. Provides inventory tracking, deployment, maintenance support for devices, equipment and software. Performs other duties as assigned.

High school diploma/GED Eighteen (18) months FedEx experience. Ability to complete all basic and re currency training. Knowledge of FedEx operations features of service. Knowledge of mainframe and web-based applications, i.e. Cosmos, GNSL, FAMIS, IMS, TSO, CMS, etc. Must be proficient with PC applications including word processing, spreadsheets, databases and graphics.

Preferred Qualifications:

Pay Transparency:

Pay: Starting Wage is $21.28 / hour

Additional Details: Monday through Friday from 6:30 AM to 3 PM

Federal Express Corporation is an Equal Opportunity Employer including, Vets/Disability.

Reasonable accommodations are available for qualified individuals with disabilities throughout the application process. Applicants who require reasonable accommodations in the application or hiring process should contact [e-mail].

Applicants have rights under Federal Employment Laws:

• Know Your Rights
• Pay Transparency
• Family and Medical Leave Act (FMLA)
• Employee Polygraph Protection Act

E-Verify Program Participant: Federal Express Corporation participates in the Department of Homeland Security U.S. Citizenship and Immigration Services' E-Verify program (For U.S. applicants and employees only).

• E-Verify Notice (bilingual)
• Right to Work Notice (English) / (Spanish)